Clarify launches European operation, appoints John Miles managing director; Clarify Europe will target fast-growing telecom, ISO 9000 markets for customer service management systems.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Feb. 13, 1995--Clarify Inc., the market leader in customer service management systems, today announced the establishment of Clarify Europe, the company's first international operation. Headquartered in Reading, England, Clarify Europe will sell and support Clarify's suite of applications in the European marketplace. Clarify also announced the appointment of John Miles John Miles is the name of several notable people, including:
Clarify Europe to Target ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9000 Marketplace With an international customer base that includes Tandem Computer's and Bay Network's European operations, and more than 400 users throughout Europe, Clarify already has a strong presence in the thriving European service and support automation market. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. , the worldwide market for customer service and support will reach $500 million by 1997. Under Miles' direction, Clarify Europe will target leading European companies It may never be fully completed or, depending on its its nature, it may be that it can never be completed. However, new and revised entries in the list are always welcome. This is a list of companies from the countries in the European Union. in expanding industries such as telecommunications and networking, computers and electronics. Clarify Europe also will pursue increased sales to the ISO 9000 compliance marketplace, one of the fastest-growing segments for customer service and quality management solutions. Because of its powerful workflow management, commitment tracking, and closed-loop problem resolution capabilities, Clarify's ClearSupport(R) and ClearQuality(TM) software have a proven track record for helping both European and U.S. companies achieve ISO 9001 (quality and service) certification. "Customer service and quality management require a global strategy with localized implementation and support", said David Stamm, Clarify's president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "For this reason", Stamm continued, "Clarify has invested in internationalizing its products and has established a local presence in Europe to take advantage of that effort." "John Miles fully understands the European marketplace and is an expert at forging the long-term relationships with customers that are essential to providing them with service and support solutions targeted to their unique requirements," Stamm said. "With John at the helm of Clarify Europe, our European sales will soon reach a quarter of our worldwide revenue." Veteran at Launching European Operations John Miles is a computer industry veteran whose 20-year career includes more than a decade in European marketing and sales management Sales Management Role and Goal Importance of sales management is critical for any commercial organization. Expanding business in not possible without increasing sales volumes, and effective sales management goal is to organize sales team work in such a manner that ensures a . John was the first salesman in the USA for Synopsys, Inc. and relocated back to Europe in 1989 to set up their European sales operation, growing bookings to $22 million in less than four years. In the 1980s, Miles served as program manager and software development manager for Logica Ltd., a leading systems software house in the U.K. About Clarify Inc. Clarify develops and markets the most comprehensive Customer Service Management (CSM CSM - ["CSM - A Distributed Programming Language", S. Zhongxiu et al, IEEE Trans Soft Eng SE-13(4):497-500 (Apr 1987)]. ) system on the market today. Members of the Fortune 500 as well as innovative, fast-growing new companies look to Clarify to help them manage external customer support as well as internal helpdesk operations. Customers include Amdahl, Bay Networks (the merger of SynOptics See Bay Networks. and Wellfleet Communications), cisco Systems, 3Com, Intel Supercomputer Systems Division, Motorola, Silicon Graphics, Solar Turbines (a division of Caterpillar), Sybase, Tandem Computers, The 3DO Company, The Learning Company, and Xyplex. Founded in 1990, Clarify is the best-funded private company in the customer service automation market. Investors include Institutional Venture Partners, Menlo Ventures, Matrix Partners, New Enterprise Associates and Sigma Partners. The company has 100 employees and is headquartered in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . Its products are sold through direct sales and service offices in the U.S. and Europe. Clarify Europe is located at Wyvols Court, Swallowfield, Reading, England RG71PY. Telephone: 011-44-1734-880213. Fax: 011-44-1734-880360. -0- Note to Editors: Clarify and ClearSupport are registered trademarks of Clarify Inc. All other brands and products are trademarks or registered trademarks of their respective holders and should be treated as such. CONTACT: Clarify Inc. Donna Novitsky, 408/428-2017 Windham/Lang Group Kathryn Lang, 415/563-4545 |
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