Clarify Announces Sybase System 11-Ready Applications for Customer Support Management; Comprehensive product suite leverages improved scalability and query optimization.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 30, 1995--Clarify Inc. today announced plans to support Sybase System An earlier family of SQL development tools from Sybase that included SQL Server, SQL Toolset (design, development and control) and Client/Services Interfaces (distributed database architecture). It is no longer supported. See SQL Server. 11 with an upcoming release of its market-leading customer support management system. Clarify's products help organizations quickly and cost-effectively improve customer support, product quality and employee productivity. The enhanced scalability and new query optimization Query optimization is a function of many relational database management systems in which multiple query plans for satisfying a query are examined and a good query plan is identified. This may or not be the absolute best strategy because there are many ways of doing plans. features in SQL Server An earlier relational DBMS from Sybase and from Microsoft. Sybase introduced SQL Server in 1988 for various Unix versions. In that same year, with help from IBM, Sybase created an OS/2 version that Microsoft licensed and branded as Microsoft SQL Server. 11 will allow Clarify customers to more quickly resolve mission-critical customer service and support issues. "Given our excellent performance on System 10, we are very enthusiastic about the results our customers will see with System 11," said Donna Novitsky, vice president of marketing for Clarify. Clarify and Sybase share a worldclass customer base, representing more than 35 companies and more than 10,000 users in a wide range of industries. These include Amoco, Bay Networks, Bell Atlantic, Corning, Delphi Internet, Micron Technologies, Norand and Tandem Computers (company) Tandem Computers - A US computer manufacturer. Quarterly sales $544M, profits $49M (Aug 1994). . Clarify has been working closely with Sybase since the development of its first product suite, which shipped in September 1992. Clarify participates in Sybase's Early Access Program, and is currently testing its applications on System 11. The Early Access Program provides Clarify continuous insight into Sybase's development efforts so that customers have access to the latest technology in the earliest time frames. Clarify is also an active member in the Sybase Open Solutions Partner program, and regularly participates in a variety of joint education and marketing activities such as the Sybase Seminar Series. The Clarify application suite includes ClearSupport for product support call management, Clear Helpdesk for internal help desk management, Diagnosis Engine for problem resolution, ClearQuality for product change requests and quality assurance, and ClearLogistics for field service and inventory control. The product family will take advantage of many of System 11's new features, including: -0- -- Query optimization: speeds query performance time -- Logical memory manager: allows partitioning of system memory, so database administrators can control which data is most quickly accessible -- Private log cache: eliminates performance bottleneck when multiple users are updating the database with simultaneous rather than sequential logging -- Improved SMP (Symmetric MultiProcessing) A multiprocessing architecture in which multiple CPUs, residing in one cabinet, share the same memory. SMP systems provide scalability. As business increases, additional CPUs can be added to absorb the increased transaction volume. scalability: enables support of up to 16 processors, providing investment protection and faster data access -0- Pricing and Availability The Clarify customer support management system ranges from $10,000 to $15,000 per application per server, and from $1,000 to $3,750 per concurrent user In computer science, the number of concurrent users for a resource in a location, with the location being a computing network or a single computer, refers to the total number of people using the resource at the same time. depending on the application. The System 11-ready products will be available in early 1996. About Clarify Inc. Clarify is the market-leading developer of customer support management software that enables organizations to quickly and cost-effectively improve customer satisfaction, product quality and employee productivity. Customers include Amoco, Bay Networks, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Motorola, Quantum, Sybase, Tandem Computers, Transamerica Corporation Transamerica Corporation is a holding company for various life insurance companies and investment firms doing business primarily in the United States. Transamerica began as a holding company controlled by A. P. and UB Networks. Founded in 1990, Clarify has 150 employees and is headquartered in San Jose, Calif. Its products are sold through sales and service offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe and Asia. Clarify can be reached at 408/428-2000; or via e-mail at info@clarify.com; or via the World Wide Web at www.clarify.com. CONTACT: Clarify Inc., San Jose Anne Morrissey, 408/428-2526 Kathryn Lang, 415/563-4545 |
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