ClairVista Launches Live Expert(TM) for Retail: The New Face of Customer Interaction.CHICAGO -- ClairVista LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control announces the launch of Live Expert, a retail solution that uses advanced videoconferencing A real time video session between two or more users or between two or more locations. Although the first videoconferencing was done with traditional analog TV and satellites, inhouse room systems became popular in the early 1980s after Compression Labs pioneered digitized video systems to provide in-store shoppers live consultation services that cost-effectively improve customer service quality and increase sales. With one touch of a Live Expert Station screen, customers instantly reach subject-matter experts who, working from remote locations, provide one-on-one assistance through a crystal-clear video and audio connection. "The Live Expert system provides a level of service that will set a new standard in retail," said Chris Sang, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClairVista. "By staffing a small number of experts with outstanding sales skills and product knowledge, and making them accessible to a large number of locations on-demand, retailers can cost-effectively provide superior customer service and seize every sales opportunity." A dynamic sales and customer relationship management tool, Live Expert consists of three primary components: --Expert Station, a videoconferencing portal that resides on the sales floor, allows shoppers to select and connect to live experts and get instant product, store, and service information with personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. attention. --Expert Studio software enables experts to manage the videoconference vid·e·o·con·fer·ence n. A teleconference using video technology, such as closed-circuit television. vid session; access information and applications for a broad range of services; display content, including product comparisons and video demonstrations; page in-store staff; complete transactions; and more. --Expert Enterprise is the platform for managing the entire Live Expert network. It maintains company rules and information, routes customers to best-matched experts, manages bandwidth utilization, manages interfaces to other systems and data sources, and generates real-time performance reports. Live Expert's life-size displays have unprecedented clarity with more than 2.6 million pixels See pixel. of resolution. Utilizing H.264 video codec (1) A hardware circuit that converts analog video (NTSC, PAL, SECAM) into digital code and vice versa. The term may refer to only the A/D and D/A conversion, or it may include the compression technique for further reducing the signal (definition #2 below). See codec. , the most advanced compression technology available, the system projects TV broadcast-quality video. It easily integrates with existing enterprise applications, requires no proprietary hardware, features industry-standard security, and will adapt to future VoIP technologies. Currently, leading retailers are exploring opportunities to implement Live Expert. For more information about Live Expert and to view a demo, visit www.clairvista.com. ABOUT US ClairVista LLC provides a range of advanced software solutions and technology-related services. In 2004, ClairVista completed an 18-month project helping McDonald's develop and implement RedBox, a sophisticated network of thousands of self-service DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. rental machine systems, connected by a central server application, that manages customer relations, content, inventory, pricing, payment, and machine diagnostics. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion