City of Santa Clara Implements SilverBack's Leading Edge Infocare MSP Solution.

Business/Technology Editors

BILLERICA, Mass.--(BUSINESS WIRE)--May 7, 2001

SilverBack to Provide City of Santa Clara with Advanced

Security and Monitoring Capabilities to Improve Network

Control & Systems Management

SilverBack Technologies, Inc., a leading full-service Management Service Provider (MSP), today announced that the city of Santa Clara, CA has deployed its subscription-based InfoCare service to provide advanced IT monitoring, security and reporting capabilities to help dramatically reduce IT costs with improved response time to network problems. The city's IT department now has the ability to be alerted of security vulnerabilities well in advance of them causing problems within their municipal network, which spans across numerous government agency locations. In addition, SilverBack provides regular system upgrades and 24x7-system maintenance for all on-site InfoCare tools and applications, freeing up valuable time for Santa Clara IT staff members to focus on core networking initiatives.

"In the time we have had InfoCare up and running, we've seen dramatic IS improvements through the ability to proactively detect network and systems problems before they become real headaches," said Walter Shipilov, director of Information Technology in Santa Clara. "Previously, we would take upward of a dozen calls each time a network segment or server went down. Now we find out about and correct most problems before the remote locations on the network are even aware of them. Also, we are able to get this kind of control over our IT infrastructure at a fraction the cost of building and maintaining a similar system in-house."

For Santa Clara, with a population of 102,700 and a yearly budget of over $350,000,000, including the cost of purchased power, InfoCare provides a cost-effective IT management service that spans across all municipal departments, including city government, the library system, parks department, fire and police. With a small staff and over 50 servers to manage, the IT department for the city depends on the InfoCare service as a complete monitoring and security solution that allows them onsite control of their network systems and a unified view of all remote locations.

"Many organizations need an integrated approach to IT management," said Dan Phillips, chairman and CEO of SilverBack. "For government agencies and municipalities such as Santa Clara, the importance of having a unified view of their IT environment spanning across the entire municipality is critical. With a limited IT staff and dozens of remote locations to monitor and manage, the Santa Clara IT department can rely on SilverBack's InfoCare to deliver an out-of-the-box solution to manage their entire IT infrastructure, bringing multiple software applications under their control."

SilverBack's InfoCare solution is a management service that enables organizations to run their IT computing environments with greater control and improved efficiency. InfoCare provides multiple software-based monitoring, reporting and security applications within a single subscription-based service offering. All applications are integrated and hosted securely on the customer's site, providing maximum application control and guaranteed access. SilverBack's turnkey installation and maintenance model, broad suite of features and overall ease of use correlate to increased network uptime and improved IT efficiency.

About SilverBack

Silverback Technologies, Inc., a privately held company headquartered in Billerica, Massachusetts, was founded in spring 1999 by former executives of Nortel Networks Corporation and Micromuse, Inc. SilverBack is an industry pioneer Management Service Provider (MSP) and has developed a turnkey service that delivers specific, timely and actionable information to front-line network managers, planners and executive management via a Web-based portal. SilverBack is a founding and executive member of the MSP Association, an international industry consortium formed to define, shape and promote the emerging managed network services sector to aid in accelerating the adoption of MSPs. For more information on SilverBack, please visit their Web site at www.silverbacktech.com.

SilverBack Technologies derives its name from the eldest member of the African mountain gorilla species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation of gorillas.