City of Rockford, Ill. Automates Permitting, Licensing and Code Compliance with Software from Infor Public Sector.Infor Hansen CDR (1) See CD-R and extension. (2) (Call Detail Reporting) See call accounting. (3) (Common Data Rate) A standard sampling rate for digital video for 480i and 576i systems. The rate is 13.5 MHz. See ITU-R BT. Selected to Streamline Multiple Municipal Departments and Integrate with Infor Hansen CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to Enhance Citizen Interaction ATLANTA -- Infor Public Sector today announced the city of Rockford, Ill., population 150,115, has selected its community development and regulation (CDR) software, Infor Hansen CDR, for Building Permits, Code Enforcement Code Enforcement is the act of enforcing a set of s, principles, or laws (especially written ones) and insuring observance of a system of norms or customs. An authority usually enforces a civil code, a set of rules, or a body of laws and compel those subject to their authority to , and Neighborhood Development and Planning. Used by more than 100 municipalities nationwide, Infor Hansen CDR enables governments and municipalities to increase operational efficiency, cross-departmental communication and transparency (1) The quality of being able to see through a material. The terms transparency and translucency are often used synonymously; however, transparent would technically mean "seeing through clear glass," while translucent would mean "seeing through frosted glass." See alpha blending. , and citizen satisfaction. The new software will be integrated with Infor Public Sector's CRM software, used by Rockford since early 2007 to streamline the process of addressing citizen issues. Integral to Rockford's selection of Infor Hansen CDR was Infor Public Sector's online access tool, Infor DynamicPORTAL(TM), which fully integrates with the call-in and citizen service functionality of the CRM solution. DynamicPORTAL provides contractors, developers, and citizens around the clock Internet access See how to access the Internet. to all aspects of the licensing and permitting process. With this system, builders are able to apply for permits, make payments, track progress and status of permits and inspections, and reschedule re·sched·ule tr.v. re·sched·uled, re·sched·ul·ing, re·sched·ules To schedule again or anew: rescheduled the meeting for the following week; rescheduled the debts of many developing nations. inspections online, 24 hours a day, 7 days a week. Rockford citizens can use the online portal to input service requests and check the status of previously submitted items. "We received overwhelming support from local developers, contractors and builders in favor of upon the side of; favorable to; for the advantage of. See also: favor implementing the DynamicPORTAL system, as our local business community wanted to increase the efficiency of conducting business with City Hall," said Glenn Trommels, director of IT for the City of Rockford. "Building on the foundation of our successful CRM implementation, we chose to again partner with Infor Public Sector to implement one of the most functionally rich CDR solutions available. Infor's ability to integrate the two solutions will enable us to track an issue from citizen request to final disposition, which will create operational efficiencies and allow us to provide enhanced customer service to our citizens." Previously, Rockford relied on a system using multiple spreadsheets to enter and record data for permits, planning and code enforcement. This system was labor intensive Labor Intensive A process or industry that requires large amounts of human effort to produce goods. Notes: A good example is the hospitality industry (hotels, restaurants, etc), they are considered to be very people-oriented. See also: Capital Intensive, Trading Dollars and vulnerable to human error, and did not provide the necessary insight and visibility into resource optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. . Additionally, contractor and citizen access to city departments to check the status of projects or scheduled inspection dates was restricted to regular week day office hours office hours, n.pl See business hours. . Infor Hansen CDR will streamline the process of permitting for Rockford, which processed over 7300 permits in 2007. "Governments at the state and local level require comprehensive, integrated software Separate software components or applications that have been combined into one package. See integrated software package. solutions to help them manage day to day citizen interaction and the challenges of an ever-growing infrastructure," said Bob Benstead, vice president, strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , Infor Public Sector. "Integrating Infor Hansen CDR with DynamicPORTAL and Infor Public Sector's CRM software provides Rockford a 360-degree view of every citizen interaction, greatly enhancing the city's ability to respond to citizen concerns." About the City of Rockford, Ill. Rockford, IL, population 150,115 is known as the Forest City, and prides itself with affordable homes on tree-lined streets in friendly neighborhoods. Rockford is centrally located, with easy access to major highways and one of the fastest growing airports in the country. Rockford is the home of Illinois' largest music festival, "On the Waterfront." For more information, visit http://www.rockfordil.gov. About Infor Public Sector Infor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency. Infor Public Sector is transforming how governments provide services to citizens. For more information, visit www.infor.com/industries/publicsector/. Keyword Tags: building permits, cdr, code enforcement, community development, community development and regulation software, crm, government, infor, infor hansen cdr, infor public sector, public sector, rockford illinois |
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