City of Norfolk's Operations To Be Governed by Metastorm e-Work.Business Editors/High-Tech Writers SEVERNA PARK Severna Park can refer to:
Virginia's second-largest city selects Metastorm's business process management software to transform organization, alleviate budget crunch (1) To process data. See number crunching. (2) To compress data. See data compression. 1. (jargon) crunch - To process, usually in a time-consuming or complicated way. Embarking on a landmark initiative to change the way its staff approach their work, The City of Norfolk, Virginia Norfolk is an independent city in the Commonwealth of Virginia, in the United States of America. With a population of 234,403 as of the 2000 census, Norfolk is Virginia's second-largest incorporated city. , will use e-Work(TM), Business Process Management (BPM (Business Process Management) A structured approach that models an enterprise's human and machine tasks and the interactions between them as processes. BPM software provides users with a dashboard interface that offers a high-level view of the operation that typically ) technology from Metastorm. The implementation will prompt department heads to consider how to improve their processes rather than merely focusing on getting the job done. The City of Norfolk, with 4,000 staff and an $800 million budget, has over 3,000 paper forms, ranging from parking permits to pet licenses. The city initially purchased e-Work to help trim costs during a budget shortfall by automating its processes. However, using the software to examine and streamline processes before automating them is expected to generate even more cost savings. "A lot of our problems can be resolved by better processes, and e-Work will help us by enlisting a team of experts - our employees - to search out opportunities for improvement," states Hap Cluff, director of the IT department for the municipality MUNICIPALITY. The body of officers, taken collectively, belonging to a city, who are appointed to manage its affairs and defend its interests. . "We can't just throw funding at problems. We have to make sure that we are putting the appropriate level of examination to what the problems are, and how they can be addressed." By implementing e-Work solutions on an enterprise level, Norfolk will provide workers the opportunity to design new automated processes to replace existing paper ones, or to create entirely new ones that were previously unavailable with the old system. The City's IT team will support the employee process design initiative by integrating them with databases and other legacy systems. "Norfolk is similar to a lot of local governments that are facing reduced budgets due to homeland security Noun 1. Homeland Security - the federal department that administers all matters relating to homeland security Department of Homeland Security executive department - a federal department in the executive branch of the government of the United States expenditures, or reductions in supporting funding from the state and federal levels," said Scott Hughes, Metastorm's vice president of operations, Americas. "But, rather than relying on automation as the quick-fix solution to budget crunches, cities like Norfolk have begun to use e-Work to turn a critical eye to their processes and root out inefficiencies from the source." About Metastorm Inc. Metastorm, Inc. (www.metastorm.com) is the leading supplier of BPM software to commercial and government organizations. Its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , e-Work(TM), automates the people-intensive and paper-based processes that divert di·vert v. di·vert·ed, di·vert·ing, di·verts v.tr. 1. To turn aside from a course or direction: Traffic was diverted around the scene of the accident. 2. employees from their higher-value activities. Flexible, scalable and compatible with legacy systems, e-Work solutions deploy quickly to provide efficiency with near-immediate and trackable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). across the enterprise. Headquartered in the U.S. and with offices in Europe, Metastorm has hundreds of customers with thousands of users, worldwide, and has experienced triple-digit revenue growth in each of the last three years. |
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