City of Indianapolis Improves Citizen Relationships with Siebel Systems and Tier1 Innovation.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. -- New Citizen Relationship Management System Empowers Citizens and Improves City Services The examples and perspective in this article or section may represent an unduly geographically limited view of the subject. Please [ improve this article] or discuss the issue on the talk page. across Departments Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of business applications software, today announced that the City of Indianapolis has deployed a citizen relationship management system to provide better citizen service and to more quickly resolve citizen requests. The new system, based on Siebel Public Sector and deployed by Tier1 Innovation, consolidates citizen information across departments, manages and tracks citizen requests, improves citizen experiences, and increases accountability across city departments. The system is integrated with city departments and agencies, including the Department of Public Works public works pl.n. Construction projects, such as highways or dams, financed by public funds and constructed by a government for the benefit or use of the general public. Noun 1. , Division of Compliance, Marion County Marion County is the name of seventeen counties in the United States of America, mostly named for General Francis Marion:
The citizen relationship management system was created by the Mayor's Action Center (MAC), a central point of contact for citizens of Indianapolis to request city services. The new system is designed to increase responsiveness to requests while providing improved visibility into the status of those requests. For example, with the new system, Indianapolis residents can more quickly request services or information regarding pothole pothole, in geology, cylindrical pit formed in the rocky channel of a turbulent stream. It is formed and enlarged by the abrading action of pebbles and cobbles that are carried by eddies, or circular water currents that move against the main current of a stream. repairs, snow removal, zoning violations, stray Stray (1) Not a member of the participating party in the trade at hand; (2) not a meaningful indication of a customer's desire to take a sizable position or be involved in a stock. animals, and trash pick-up. The citizen relationship management system is expected to handle a yearly volume of more than 300,000 calls and will enable the city to streamline the processes designed to fulfill ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. those requests. "The new citizen relationship management system empowers citizens in their interactions with city government and provides them with improved service and response time," said Pat Holdsworth, Mayor's Action Center Administrator, City of Indianapolis. "Now citizens can not only log requests through multiple channels, but they can also proactively monitor the progress of requests. This is critical to demonstrating that our citizens' voices are being heard and that requests are being addressed and resolved in a timely fashion -- while also increasing accountability across city departments." The previous system relied on time-consuming manual entry at every stage of a request. In total, it often took months for citizens to be notified that a request was filled, even if the actual resolution time was only a few days. With the new citizen relationship management system, requests can be logged at the MAC, received by the appropriate department, filled by the field service inspector, and marked as resolved wirelessly -- in real time. And each stage of the process will be visible to the citizen requestor via the Web. The system is also integrated with the City's Geographical Information System Geographical Information System - Geographic Information System , displaying maps of the service request locations and enabling quick address identification. Tier1 Innovation, in partnership with Siebel Systems, has implemented the citizen relationship management solution to create a single, cross-departmental view of citizen requests. Siebel Public Sector provides a central point for citizen access to government information and services, facilitates delivery of services across multiple channels of communication, enables collaboration between departments, delivers insight into key service indicators and performance, and provides real-time integration of citizen data across multiple systems. Siebel Systems pioneered the industry-specific application model and today delivers 23 industry applications and more than 100 industry-specific solution sets. For more information about Siebel Public Sector, please visit www.siebel.com/crm/public-sector. About Tier1 Innovation Tier1 Innovation, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control (Denver, Colorado) is a leading provider of Citizen Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and 3-1-1 solutions and services. As a premier partner with Siebel Systems, Inc., Tier1 Innovation delivers fully integrated, enterprise-wide solutions to support all aspects of citizen interaction, case management, and executive analytics. Tier1 Innovation's CRM and 3-1-1 offerings and services lead the industry in cost-effective, functionally rich and technically superior applications specifically designed for municipal organizations of all sizes. For more information, please visit Tier1 Innovation's Web site at www.Tier1innovation.com. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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