City of Hartford to Enhance City Services with Lagan's 3-1-1+CRM Solution.ROCKVILLE, Md. -- Implementation of Frontlink Software to city's call center will simplify Hartford's approach to handling city services The examples and perspective in this article or section may represent an unduly geographically limited view of the subject. Please [ improve this article] or discuss the issue on the talk page. Lagan Lagan (lăg`ən), river, c.40 mi (60 km) long, rising in Slieve Croob, SE Northern Ireland. It flows NW, then NE past Lisburn to Belfast Lough at Belfast. , a leading supplier of innovative, cost-effective citizen relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and 3-1-1 solutions for public sector organizations, today announced it will provide its award winning Frontlink solution to the City of Hartford, Conn. Hartford will be the fourth city in the U.S. to implement Lagan's citizen relationship management software platform to maximize city services, following Hampton, Va., Minneapolis, Minn. and Yonkers, N.Y. Lagan's Frontlink software will provide the 122,000 citizens of Hartford with reliable, easy access to all local government departments and services. Lagan's CRM solution supports a city's existing call center by offering support in the form of a database. When a citizen calls with a complaint, their concern is logged into the system, much like a business CRM, it is tracked and the citizen is subsequently contacted when the issue has been resolved. Cities around the country are setting up 3-1-1 call centers to provide their citizens with assistance to non-emergency issues, keeping the city's emergency 9-1-1 line open for critical matters. Hartford, Conn., the state capital, is also known as "New England's Rising Star" and is one of America's original cities. It is the home of such national attractions as the Wadsworth Atheneum The Wadsworth Atheneum is the oldest public art museum in the United States and largest in the state of Connecticut. It is located in historic downtown Hartford, Connecticut, the state's capital. , the nation's first public museum, and the Mark Twain House The Mark Twain House was the home of Mark Twain (a.k.a. Samuel Langhorne Clemens) from 1871 to 1891 in Hartford, Connecticut, USA. Before 1871, Twain had lived in Hannibal, Missouri. The architectural style of the 19-room house itself is Victorian Gothic. , the home where author Mark Twain lived and worked from 1874 to 1891. "A significant way to alleviate citizens' issues and concerns is by keeping the lines of communication "Lines of Communication" is an episode from the fourth season of the science-fiction television series Babylon 5. Synopsis Franklin and Marcus attempt to persuade the Mars resistance to assist Sheridan in opposing President Clark. open," said Mayor Eddie A. Perez of Hartford, Conn. "We are excited to partner with Lagan because it enables us to communicate with our citizens and more effectively respond to non-emergency concerns." "We are pleased to deliver Frontlink to the city of Hartford, Conn.," said Tom Mazur, vice president of North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Sales for Lagan. "Hartford is the fourth U.S. city in less than a year to adopt the software, only strengthening Lagan's reputation as one of the world's most innovative companies for supplying citizen relationship management (CRM) to government." About Lagan Lagan was established in 1994 as a spin-off The situation that arises when a parent corporation organizes a subsidiary corporation, to which it transfers a portion of its assets in exchange for all of the subsidiary's capital stock, which is subsequently transferred to the parent corporation's shareholders. from Queen's University Belfast Queen's University Belfast (Irish: Ollscoil na Banríona, Béal Feirste) is a university in Belfast, Northern Ireland and a member of the Russell Group (a lobby group of major research universities in the United Kingdom). , with backing from QUBIS Ltd. Lagan specializes in CRM solutions, principally for government. Lagan's award-winning Frontlink solution provides the full range of functionality required by government, in a most cost-effective manner. Lagan enables the front-end CRM environment to be integrated with the wide range of existing departmental systems - seamlessly and without the need to invade, replace or modify them. Lagan has enjoyed substantial and sustained growth over the last three years. This success has been reflected in its appearance in the Deloitte Fast 50 for four successive years and a listing in the Sunday Times ARM Tech Track 100 as one of the UK's fastest growing technology companies. For more about Lagan and Frontlink, please visit www.lagan.com |
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