City of Chicago and Unisys Win Prestigious Outsourcing Center Editor's Choice Award; Infrastructure outsourcing relationship recognized as 'Most Flexible'.Business Editors/High-Tech Writers HUNTINGTON BEACH Huntington Beach, city (1990 pop. 181,519), Orange co., S Calif., on the Pacific coast, across from Santa Catalina Island, in an oil-producing area; inc. 1909. It manufactures aerospace vehicles, aircraft parts, optical instruments, and heat transfer equipment. , Calif.--(BUSINESS WIRE)--May 8, 2003 Unisys Corporation (company) Unisys Corporation - The company formed in 1984-5 when Burroughs Corporation merged with Sperry Corporation. This was when the phrase "dinosaurs mating" was coined. (NYSE NYSE See: New York Stock Exchange :UIS (graphics, programming) UIS - A VMS graphics programming interface package for VAXstations. ) and the City of Chicago today announced that their partnership to transform the City's information technology (IT) infrastructure to better serve citizens has received Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Center's 2003 Editor's Choice Award for the industry's "Most Flexible" outsourcing relationship. Unisys and the City of Chicago were chosen from nearly 100 applicants by a panel of outsourcing experts. The award was presented at a ceremony here last night, in conjunction with the Sourcing Interests Group Sourcing 2003 conference. This prestigious award recognizes the innovative way that the City of Chicago has significantly improved IT service for City employees, transformed the delivery of services to constituents, and dramatically reduced costs by outsourcing management of its IT infrastructure to Unisys. The award especially recognizes the flexibility that Unisys offers in the way it delivers service. Unisys measures customer satisfaction as a key factor of the engagement's success, working with the City to ensure that the engagement meets the City's strategic goals. "When we decided to outsource, our goal was not just to transform our IT department, but more importantly to revolutionize rev·o·lu·tion·ize tr.v. rev·o·lu·tion·ized, rev·o·lu·tion·iz·ing, rev·o·lu·tion·iz·es 1. To bring about a radical change in: Television has revolutionized news coverage. 2. the way we provide services to the citizens of Chicago," said Chris O'Brien Chris O'Brien is a record producer from Ireland. Chris has worked with artists as diverse as The Human League, Clannad, The Waterboys, Lucie Silvas, Perry Blake, The Blue Nile, Luan Parle, Aslan, Gemma Hayes, Westlife, Perry Rose, Dove and multiplatinum selling Japanese group W-inds. , chief information officer, City of Chicago. "To achieve our goal of using information technology to deliver constituent CONSTITUENT. He who gives authority to another to act for him. 1 Bouv. Inst. n. 893. 2. The constituent is bound with whatever his attorney does by virtue of his authority. services 24x7, we needed a partner with a deep understanding of IT service requirements in the public sector and the ability to manage a complex, dynamic infrastructure efficiently. With the flexibility, innovation and relationship management skills they have brought to this engagement, Unisys has proven to be that ideal partner." By partnering with Unisys, the City of Chicago has achieved a 35 percent reduction in the time it takes to deliver services to citizens. Additionally, in the first two years of the engagement alone, the City realized a 29 percent improvement in end-user satisfaction among workers. Gartner published a case study on the Unisys and City of Chicago engagement, which is available at http://www.gartner.com/reprints/unisys/106807.html "We are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. to receive an award that recognizes the ultimate value that can be achieved when an outsourcing relationship becomes a true partnership," said Janet Janet: see Clouet, Jean. JANET - Joint Academic NETwork Wallace Wal·lace , Alfred Russel 1823-1913. British naturalist who developed a concept of evolution that paralleled the work of Charles Darwin. , president, Unisys Global Infrastructure Services. "Working daily with this forward-looking client enables Unisys to make a difference for the City of Chicago and its citizens by capitalizing on our strongest attributes as an outsourcer -- flexibility in management and the capability to drive continuous infrastructure improvement that yields tangible business results." Unisys currently supports over 16,000 City of Chicago employees in 43 separate agencies, including the police, fire, transportation, finance, revenue and health departments. Unisys provides a full range of its Infrastructure Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , including network management; management and support of servers, desktop and laptop Same as laptop computer. laptop - portable computer systems, and wireless devices; service desk for end-to-end management of service requests; and software and hardware support and maintenance. A dedicated Unisys program management office coordinates the delivery of service, providing a single point of contact and responsibility for client service requirements on site. This single-point-of-contact approach streamlines all service requests and is a key "best practice" that Unisys brings to all of its infrastructure management engagements. About Unisys Unisys is a worldwide information technology services and solutions company. Our people combine expertise in systems integration, outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com About Outsourcing Center Outsourcing Center (www.outsourcing-center.com), an Everest Group company, is a free online educational community that provides resources focused on outsourcing as a strategic tool to achieve high-value business objectives. Specializing in thought leadership, best practices and innovation in outsourcing, this authoritative and popular portal hosts research and white papers, case studies, two online journals, market analysis and a variety of other references and databases. RELEASE NO.: 0503/8281 http://www.unisys.com/about__unisys/news_a_events/05088281.htm Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders. |
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