City of Boston Selects iView From Opticom; City of Boston to Save Millions Through Unique IT Optimization Solution.Business/Technology Editors Opticom Inc., a leading provider of business-level management solutions for IT executives, announced today that the city of Boston has selected Opticom's iView to optimize the impact and value of its IT services. iView delivers comprehensive business-focused analytics critical to maximizing IT service delivery from end-to-end. By creating unique perspectives of IT service delivery, iView empowers IT organizations to validate and communicate the impact of IT on the business. The city of Boston estimates that iView saves the city $180 thousand per month, with a projected ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of over 1000% over a three-year period. "We needed a strategy to manage our service like a business in itself," said Jerry Turner For the baseball player, see . Jerry Turner served as artistic director of the Oregon Shakespeare Festival from 1971 – 1991. During his time at the Festival, Jerry directed more than 40 productions, and produced acclaimed translations of August Strindberg and his , manager of IT services at the city of Boston. "Utilizing iView and the SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. methodology allowed the city to realize enormous savings while clearly seeing the business impact of service downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. ." The city's network relies upon many transmission facilities that require continuous utilization analysis to determine projected loads and the impact of saturation saturation, of an organic compound saturation, of an organic compound, condition occurring when its molecules contain no double or triple bonds and thus cannot undergo addition reactions. to the business. The IT department's goal was to provide each department with a verifiable SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. for its subscribed services, integrated with its impact on the business as a whole. The IT department needed a way to analyze network load, identify potential congestion The condition of a network when there is not enough bandwidth to support the current traffic load. congestion - When the offered load of a data communication path exceeds the capacity. points prior to deploying new applications, measure the effectiveness of key infrastructure suppliers and locate idle infrastructure/resources that could be used to support new deployments and future network expansion. "This ability to provide the entire scope of analysis is what sets iView apart," said Ed Flannery, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Opticom. "The fact that the city of Boston can utilize our SCM methodology to save taxpayers $180 thousand a month is exactly the kind of results we expected when we first developed iView." About Opticom Opticom develops and markets strategic management solutions essential to service delivery optimization and business impact analysis enabling Global Fortune 1000 enterprises and service providers to optimize the impact of IT on their business by delivering comprehensive business-focused analytics critical to optimizing IT service delivery from end-to-end. For further information, Opticom can be reached at www.opticominc.com. Opticom is a registered trademark; the Opticom logo, opticominc, know the difference, iView, and Service Chain Management are trademarks of Opticom Inc. All other marks are the property of their respective owners. |
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