City of Bakersfield, California Implements Metastorm e-work to Automate Tracking and Management of Residents' Inquiries.Business Editors/Hi-Tech Writers SEVERNA PARK Severna Park can refer to:
City to Use Web-Based System to Monitor Complaints of Graffiti, Broken Lights and Potholes Metastorm, Inc., a leading provider of e-process automation solutions, today announced that the City of Bakersfield, California “Bakersfield” redirects here. For other uses, see Bakersfield (disambiguation). Bakersfield (pop. 323,213GR2) is one of the fastest-growing, large-population cities in the United States. has selected Metastorm e-work to automate the city's tracking system for inquiries and complaints from residents. The new system is expected to expedite ex·pe·dite tr.v. ex·pe·dit·ed, ex·pe·dit·ing, ex·pe·dites 1. To speed up the progress of; accelerate. 2. the processing of community-wide reports from citizens regarding everything from vandalism of public property to potholes to missed garbage pickups. The initial implementation of Metastorm e-work will link hundreds of city workers via Bakersfield's intranet so that employees can route inquiries to the appropriate departments in real time and track all activity related to an inquiry. "One of the major benefits of Metastorm e-work is its ability to automate many of our paper-intensive processes and link the status of a given inquiry via the Web to the city's various databases," said Bob Trammell, MIS Director See CIO. MIS Director - Chief Information Officer for the City of Bakersfield. "This alone will accelerate response time significantly as we strive to be as responsive as possible to our constituents. In addition, the city's agencies will be able process internal paperwork, such as inter-departmental budget transfers and employee requests for vacation, resulting in a much more streamlined city government." "Metastorm e-work is an ideal workflow platform for e-government," said Avi Hoffer, Metastorm's Chief Executive Officer. "It's highly scalable and easy to implement for the technical staff, and highly intuitive for government employees. For example, e-work task notifications can be sent to employees via email to nearly eliminating any learning curve, and reducing costly and inefficient paper shuffling." The city is also in the process of integrating another Metastorm e-work application with the fire department's record and maintenance system. For example, e-work will be able to record computerized defibrillator defibrillator, device that delivers an electrical shock to the heart in order to stop certain forms of rapid heart rhythm disturbances (arrhythmias). The shock changes a fibrillation to an organized rhythm or changes a very rapid and ineffective cardiac rhythm to a activity; defibrillators are often used by rescue workers when responding to 911 calls where life-saving measures are necessary. Metastorm e-work will capture such information such as machine voltage and patient blood pressure. This data will be accessible via state databases for historical analyses. About Metastorm Metastorm is a leading developer of e-process automation software for large and medium sized companies and government organizations. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Metastorm e-work(TM), is a platform for the design, integration and deployment of dynamic e-process automation applications. e-work Customer Interaction Management solutions ensure that every customer interaction is managed to the standards required to maximize customer acquisition and retention rates and increase the lifetime value of every customer. e-work Enterprise Work Management solutions are deployed by customers to improve the efficiency and effectiveness of workforce automation and supply chain processes. From offices in the US, Canada and Europe, Metastorm provides consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to customers in industries including telecommunications, manufacturing, government, healthcare, finance and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Metastorm has established a network of accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. business partners and has formed partnerships with Compaq(R), Hummingbird hummingbird, common name for members of the family Trochilidae, small, strictly New World birds, related to the swifts, and found chiefly in the mountains of South America. Hummingbirds vary in size from a 2 1-4-in. (R), Microsoft(R), Novell(R) and Oracle(R) to ensure comprehensive integration between Metastorm products and the world's leading hardware and software solutions. For more information, please visit www.metastorm.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion