City Utilities Of Springfield, Mo., Enhances Customer Management Flexibility Using SPL WorldGroup Software.Business/Energy Editors & High-Tech Writers MORRISTOWN, N.J.--(BUSINESS WIRE)--Jan. 24, 2002 SPL (1) (Systems Programming Language) The assembly language for the HP 3000 series. See assembly language for an SPL program example. (2) (Structured Programming Language) See structured programming. 1. WorldGroup B.V. (SPL), the leading provider of customer management solutions to the global energy, water and waste management industries, has successfully implemented SPL's customer management software product at City Utilities of Springfield City Utilities of Springfield (CU) is a community-owned utility cooperative serving southwest Missouri with electricity, natural gas, water, telecommunications and transit services. CU provides service to over 106,000 customers. , Mo., (www.cityutilities.net). City Utilities is a customer-owned utility that serves approximately 90,000 customers in southwest Missouri with electric power, natural gas and water. City Utilities selected the SPL software to replace an internally developed legacy system. With an eye on the potential for future de-regulation, City Utilities' in-house system was hard to maintain and costly to enhance making the implementation of new business requirements difficult. After a selection process that was completed in 2000, City Utilities chose the SPL software, in part, based on the current and future technical architecture of the product. The product architecture is fully upgradeable and designed to accommodate future customer growth, product-line introduction/extinction and scale. "The flexibility of the SPL system provides us with a core solution that will grow with and support our business through time," said Mr. Tracy Wilkins, senior systems integrator An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. for City Utilities. City Utilities is using the software to bill customers for electric power, natural gas, water services and sewer SEWER. Properly a trench artificially made for the purpose of carrying water into the sea, river, or some other place of reception. Public sewers are, in general, made at the public expense. Crabb, R. P. Sec. 113. services that are billed on behalf of the City of Springfield. Customers now receive a single bill for all services. Additionally, City Utilities expects the system to help them maintain high standards of customer service through the use of the software's intuitive screens. "The screens are easy to use when dealing with customers on a day-to-day basis and we expect to be able to empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems our employees to a greater extent than we could in the past," reports Wilkins. "As City Utilities responds to whatever market pressures may occur, we are confident that the SPL product will be flexible enough to evolve with them and provide a significant return on their software investment," said CD Hobbs, president and chief executive officer, SPL WorldGroup. About SPL WorldGroup Established in 1994, SPL WorldGroup is a leading provider of best-of-breed customer management solutions to the energy- and service-related industries in regulated and competitive markets worldwide. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivaled business responsiveness. SPL employs over 600 professionals in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, and Asia Pacific and has delivered its customer management products to more than 50 energy customers worldwide. Visit SPL WorldGroup at www.splwg.com or call 973/539-6268 (New Jersey), 415/541-9462 (San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden ), or within the U.S. and Canada, 800/275-4775. About City Utilities Of Springfield, Mo. City Utilities of Springfield, Mo., is a progressive, customer-owned utility serving southwest Missouri for more than 50 years with electricity, natural gas, water, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and public transportation services. City Utilities' customers enjoy electricity prices among the lowest in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. ; the convenience of one bill for all utilities; and dependable, hometown home·town n. The town or city of one's birth, rearing, or main residence. Noun 1. hometown - the town (or city) where you grew up or where you have your principal residence; "he never went back to his hometown again" services delivered with a personal touch. (c)2002 SPL WorldGroup Inc. All Rights Reserved. SPL WorldGroup and SPL are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup and SPL are registered as trademarks in the United States and in certain foreign jurisdictions. All other brand, product and company names herein are used for identification purposes only and are the property of their respective owners. |
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