Citrix Online Honored for Innovation in Collaboration and Infrastructure by Leading Technology Associations.Global Service and Support Organizations Recognize Citrix GoToAssist Corporate for Web-based Remote Support SANTA BARBARA Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , Calif. -- Citrix Online Citrix Online is a division of Citrix Systems, Inc. (Nasdaq: CTXS) that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar. , a division of Citrix Systems Citrix Systems' (NASDAQ: CTXS) is an American technology company, based in Fort Lauderdale, Florida, with subsidiary operations in California and Massachusetts, with additional development centers in Australia, India and the UK. , Inc. (Nasdaq:CTXS CTXS Citrix Systems (NASDAQ stock ticker symbol) ), is being honored today at the Technology Services World Conference with awards for 'Innovation in Collaboration' and 'Innovation in Infrastructure' for its Citrix([R]) GoToAssist([R]) Corporate[TM] remote support solution. The two Spring 2009 Recognized Innovator Awards are sponsored jointly by the Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), the Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) and the Technology Professional Services Association (TPSA An earlier rating from the now obsolete TPC-A benchmark, which measures overall transaction processing performance. See TPC. ). As the winner of the Innovation in Collaboration and Infrastructure categories, Citrix Online was recognized for embracing collaboration across the enterprise, and among community experts, customers and partners for boosting productivity for service and support, including actual savings to the bottom line. Winners were selected by a panel of judges including industry experts from each of the sponsoring associations and Vice President of Technology Research John Ragsdale, who stated, "It's our privilege to honor Citrix Online as a proven leader in leveraging innovative technology to lower operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. and increase service revenues, which is critical in today's challenging economy." Organizations benefit from unique value of GoToAssist GoToAssist Corporate is an easy-to-use, Web-based service that enhances and facilitates remote support with features such as on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. chat, team collaboration, manager silent monitoring and support for Macintosh users. Its ease of use enables rapid adoption of the tool throughout the support center. And organizations can use the built-in survey function for providing instant feedback. "Continuous innovation is an integral part of Citrix Online's mission," said Elizabeth Cholawsky, vice president of products and client services for Citrix Online. "To ensure that support centers, professional services teams and internal IT help desks can meet the demanding needs of their customers, we recently enhanced several features, including the chat function, and we expanded support capabilities out to Mac users. It's gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. that our customers are reporting strong ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). via our new built-in survey function, in as little as six weeks after using the service." More information on the conference and the Spring 2009 Recognized Innovators can be found at www.technologyservicesworld.com. For more information about Citrix Online and GoToAssist, visit www.citrixonline.com and www.gotoassist.com. About AFSMI The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers (www.afsmi.com). About SSPA The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions (www.thesspa.com). About TPSA The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure and optimize technology services in the world's leading corporations (www.tpsaonline.com). About Citrix Systems, Inc. Citrix Systems, Inc. (NASDAQ:CTXS) is the global leader and the most trusted name in Application Delivery Infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2008 was $1.6 billion. Citrix[R], GoToAssist[R] Express[TM] and GoToAssist[R] Corporate[TM] are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. |
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