Citrix GoToAssist Shortens Customer Calls at Ultimate Software by 30% with Best-in-Class Technical Support.

SANTA BARBARA, Calif. -- Reduces Call Times by Streamlining Customer Support and Training While Elevating Customer Satisfaction

Citrix Online, a division of Citrix Systems, Inc., (Nasdaq:CTXS) announced today that Ultimate Software (Nasdaq:ULTI), a leader in delivering Web-based payroll and employee management services, recently implemented Citrix(R) GoToAssist(TM) to deliver world-class, remote technical support throughout the company. With Citrix GoToAssist, the industry-leading remote-support solution, Ultimate Software is able to streamline processes for its customer support and training organizations, shortening call times by 30 percent or more while increasing productivity and customer satisfaction.

"We are passionate about delivering best-in-class customer services and technologies to ensure the highest levels of customer satisfaction," said J.C. Gonzalez, vice president of customer support at Ultimate Software. "Our number one reason for relying on Citrix GoToAssist is customer satisfaction. Now, my teams can very quickly and efficiently get online and help customers succeed."

Shortens Call Times by More Than 30 Percent

Citrix GoToAssist enables Ultimate Software's support organizations to quickly escalate mission-critical calls on the phone to securely and efficiently view, diagnose and solve problems online. In seconds, a technical support representative can, with customer permission, run diagnostics on the customer's desktop, download patches or update files in real time.

With Citrix GoToAssist, a representative can securely share the customer's desktop to collaborate on an issue or provide instantaneous visual training on a solution. The service allows Ultimate Software's support organizations to avoid expensive on-site visits and shorten call times by more than 30 percent while ensuring issues are completely resolved and customers are satisfied.

Instant 'Measure Your Success' Reporting

"With GoToAssist's new management, reporting and customer surveying tools integrated into our Support Center Practices (SCP) certification and other quality initiatives, we can quickly and easily measure our success and take action to meet our quality goals," added Gonzalez.

"The fact that Citrix GoToAssist is retaining more than 95 percent of its customers every year, and has built a rapidly growing base of more than 2,300 enterprises, shows how important world-class remote support has become in driving customer satisfaction and loyalty," said Brian Donahoo, senior vice president of product and client services at Citrix Online. "We look forward to working closely with Ultimate Software to continue to enhance the company's customer support as a competitive advantage."

Offers Strong Security and Data Protection

Citrix GoToAssist offers Ultimate Software strong security and complete data privacy with 128-bit, end-to-end Advanced Encryption Standard (AES) data encryption as standard protection for all sessions. Identities are scrupulously verified and protected to ensure that the data exchanged between customers and support representatives is completely secure. Redundant systems and 24/7 monitoring guarantee service are always available. The service leverages TruSecure-certified infrastructure and helps enable compliance with the Health Insurance Portability and Accounting Act (HIPAA) and the Gramm-Leach-Bliley Act (GLBA). The Citrix GoToAssist managed service provides highly scalable, reliable connectivity to desktop applications, including non-Web-enabled legacy applications. No investment in hardware or software is required, eliminating the need for deployment expenses and implementation time.

For sales enquiries and more information about award-winning Citrix GoToAssist, visit www.gotoassist.com or call [phone].

About Ultimate Software

Ultimate Software, a leading provider of Web-based payroll and workforce management solutions, markets award-winning UltiPro as a hosted service through Intersourcing, as licensed software, and as a co-branded offering to Business Service Providers (BSPs) under the "Powered by UltiPro" brand. The Company employs 450 professionals who are united in their commitment to developing trendsetting solutions and delivering quality service. Ultimate Software customers represent diverse industries and include such organizations as Benihana Restaurants, The Container Store, Elizabeth Arden, The Florida Marlins Baseball Team, The New York Yankees Baseball Team, Omni Hotels, Ruth's Chris Steak House, SkyWest Airlines, and Trammell Crow Residential. More information on Ultimate Software's products and services can be found at www.ultimatesoftware.com.

About Citrix Online

Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC(R), the easiest-to-use solution for remote, secure, and managed desktop PC access over the Web; Citrix GoToAssist(TM), the industry-leading remote support solution; and Citrix GoToMeeting(TM), the easiest, most secure and cost-effective solution for conducting online meetings. Citrix Online products are used by more than 4,900 companies worldwide, including Verizon Online, Siemens, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at http://www.gotomypc.com, http://www.gotoassist.com, http://www.gotomeeting.com and http://www.citrix.com.

(C)2004 Citrix Online, LLC. All rights reserved. Citrix(R) is a registered trademark of Citrix Systems, Inc., in the United States and other countries. GoToMyPC(R), GoToAssist(TM) and GoToMeeting(TM) are trademarks or registered trademarks of Citrix Online, LLC, in the United States and other countries. All other trademarks and registered trademarks are the property of their respective owners.