Citrix GoToAssist Helps TeleVox Support Critical Doctor-Patient Communications Worldwide.Business Editors/High-Tech Writers SANTA BARBARA Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , Calif.--(BUSINESS WIRE)--May 18, 2004 Doctors Get Back To Work Faster with Technical-Support Solution that Helps Meet HIPAA (Health Insurance Portability & Accountability Act of 1996, Public Law 104-191) Also known as the "Kennedy-Kassebaum Act," this U.S. law protects employees' health insurance coverage when they change or lose their jobs (Title I) and provides standards for patient health, Compliance Citrix Online Citrix Online is a division of Citrix Systems, Inc. (Nasdaq: CTXS) that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar. , a division of Citrix Systems Citrix Systems' (NASDAQ: CTXS) is an American technology company, based in Fort Lauderdale, Florida, with subsidiary operations in California and Massachusetts, with additional development centers in Australia, India and the UK. , Inc. (Nasdaq:CTXS CTXS Citrix Systems (NASDAQ stock ticker symbol) ), reports that TeleVox Software, Inc., a leader in messaging solutions for the healthcare industry, utilizes Citrix(R) GoToAssist(TM) to support critical doctor-patient communications transmitted millions of times every week to more than 6,000 practices, clinics and hospitals worldwide. With Citrix GoToAssist virtual on-site support technology, TeleVox technical-support staff can troubleshoot issues in real-time on demand, enabling physicians and healthcare workers to get back to work quicker, while adhering to Health Insurance Portability and Accountability Act The Health Insurance Portability and Accountability Act (HIPAA) was enacted by the U.S. Congress in 1996. According to the Centers for Medicare and Medicaid Services (CMS) website, Title I of HIPAA protects health insurance coverage for workers and their families when (HIPAA) provisions. Delivering reliable, mission-critical communication solutions requires that TeleVox provide top-of-the-line technical support. "With Citrix GoToAssist, our team can respond to technical support issues immediately to get doctors and healthcare professionals back to caring for patients," states Craig Stokes, TeleVox technical-support manager. "GoToAssist speeds first-call resolution while lowering support costs -- a proven prescription for success." The Citrix GoToAssist virtual on-site support solution can be initiated by phone or on the Web. With a few clicks of the mouse, a support representative can chat online with end-users, show a live demo, "push" a Web page or file transfer and take permission-based control of the customer's mouse and keyboard to resolve a problem. With Citrix GoToAssist, support organizations report first-call issue resolution increases of 70 percent or more and a 50 percent reduction in support-handling time compared to other solutions. "Protecting the confidentiality and integrity of electronic health information is an important component of HIPAA, so we designed Citrix GoToAssist to meet the toughest security requirements while delivering the fastest performance levels available in the industry," states Brian Donahoo, senior vice president of products and services at Citrix Online. "Unlike other solutions, Citrix GoToAssist security provides built-in 128-bit end-to-end Advanced Encryption Standard (cryptography, algorithm) Advanced Encryption Standard - (AES) The NIST's replacement for the Data Encryption Standard (DES). The Rijndael /rayn-dahl/ symmetric block cipher, designed by Joan Daemen and Vincent Rijmen, was chosen by a NIST contest to be AES. (AES) data encryption data encryption, the process of scrambling stored or transmitted information so that it is unintelligible until it is unscrambled by the intended recipient. Historically, data encryption has been used primarily to protect diplomatic and military secrets from foreign to protect sensitive medical data." The Citrix GoToAssist managed service provides highly-scalable, reliable connectivity to desktop applications, including non-Web-enabled legacy applications. No investment in hardware or software is required, eliminating costly deployment expenses and implementation time. Citrix GoToAssist consistently receives accolades for excellence. For three consecutive years, it won Real Market's User's Choice Awards based on nominations from its customers. It earned the 2004 Editor's Choice Award and the 2004 CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award from TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs, the 2003 Product of the Year Award from Customer Interaction Solutions Magazine and recognition from CRN CRN Computer Reseller News CRN Crown CRN Council for Responsible Nutrition CRN Crane CRN Community Recycling Network CRN Course Reference Number CRN Center for Responsible Nanotechnology CRN Cornish (SIL code, UK) , PC Magazine and eWeek for enterprise-application excellence. For more information about award-winning GoToAssist 5.0, visit www.gotoassist.com or call 800-549-8541. About Citrix Online Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC(R), the easiest-to-use solution for remote, secure, and managed desktop PC access over the Web; Citrix GoToAssist(TM), the most secure, reliable and powerful solution for Web-based technical support and customer collaboration, and Citrix GoToMeeting(TM), the easiest, most secure and cost effective solution for conducting online meetings. Citrix Online products are used by more than 4,900 companies worldwide, including Cisco Systems, Siemens, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, Calif., and is on the Web at http://www.gotomypc.com, http://www.gotoassist.com, and http://www.citrix.com. Citrix(R) is a registered trademark of Citrix Systems, Inc. in the U.S. and other countries. GoToMyPC(R), GoToAssist(TM) and GoToMeeting(TM) are registered trademarks or trademarks of Citrix Online LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control in the U.S. and other countries. All product and company names herein may be trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion