Citrix Gives Field Staff at Colorado's #1 Hospice Secure Access to Data From the Patients' Bedside; Ensures Records Are Up to Date.

Business Editors/High-Tech Writers

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--April 19, 2004

Citrix Helps Pikes Peak Hospice & Palliative Care Improve Patient

Care and Cut Costs Through Wireless Access

Citrix Systems, Inc. (Nasdaq:CTXS), the global leader in access infrastructure solutions, today announced that Pikes Peak Hospice & Palliative Care, Inc., a leading non-profit provider of end-of-life care, has extended its Citrix access infrastructure environment with wireless access to its patient information management solution as well as other healthcare and business applications. By giving its interdisciplinary field teams of doctors, nurses, counselors, and chaplains round-the-clock access, from anywhere, to the latest updates on each patient's condition, Pikes Peak Hospice & Palliative Care is now providing more efficient continuity of care and decision-making at a lower cost, while protecting confidential medical data.

Pikes Peak Hospice & Palliative Care sought to modernize the cumbersome and time-consuming system - involving paper notes and voicemails - used by its caregivers in the field to update each other on patients' conditions. The goal was to find a cost-effective way to provide real-time information access from patients' homes and various medical facilities, while safeguarding medical data as required under Health Insurance Portability and Accountability Act (HIPAA) regulations.

"We selected a patient information management solution and originally planned to load the application onto laptops that our interdisciplinary team members would take with them when visiting patients," said Glenn Fagaley Director of Information Technology, "But we were concerned about the potential problems that synchronization posed, such as timing and data corruption. We were also worried about the possibility of compromising confidential patient data if a laptop were lost or stolen. In addition, synchronization would have required additional time and effort on the part of our 60 field staff members and it would still be hard to determine which team members had the latest information on a patient."

Instead, Pikes Peak Hospice & Palliative Care turned to its proven Citrix(R) MetaFrame(R) Presentation Server solution and easily extended the Citrix environment to provide mobile, wireless deployment of Web-based applications to caregivers. Now, instead of physically traveling to the hospice office to leave paper-based documentation, or recording voicemail updates, Pikes Peak Hospice & Palliative Care field staff can access the patient information management application using a laptop and a Web browser, and input their clinical notes directly into the application during patient visits or immediately afterward.

On-demand wireless information access has helped Pikes Peak Hospice & Palliative Care improve efficiencies in delivering healthcare - as well as its business - in several important ways. First, in hospice care, where the condition of patients changes rapidly - sometimes from hour to hour - Citrix access infrastructure keeps the entire team updated with the latest details around the clock. This ensures continuity of care from one team member to the next, which supports better-informed healthcare decisions. Second, for a non-profit organization like Pikes Peak Hospice & Palliative Care, for which cost control is a constant concern, wireless access helps to streamline processes and reduce administrative costs. For example, on a daily basis, PPHPC was paying field staff to listen to over an hour of voicemails every morning, drastically raising administrative costs. Now that information is entered directly into the system. The hospice is also saving on the costs of mileage and staff time previously required for trips to the office to deliver paper documentation.

Another benefit is help in complying with HIPAA regulations. With Citrix access infrastructure, data is stored on central servers instead of on the wireless laptops, so if a machine is lost or stolen, information is not compromised. In addition, the SSL/TLS encryption provided by the secure gateway feature of MetaFrame Presentation Server secures data being sent over the Internet between the server and user device.

"Pikes Peak Hospice & Palliative Care is proud of being in the top nine percent of hospices nationwide, and Citrix access infrastructure is playing a big role in our ongoing industry leadership," said Fagaley. "By enabling secure, real-time information access at any time of the day or night, our Citrix solution enables our teams to provide the highest quality of care."

The foundation of the Citrix MetaFrame Access Suite, Citrix MetaFrame Presentation Server is the world's most widely deployed presentation server for centrally managing heterogeneous applications and delivering their functionality as a service to workers, wherever they may be. MetaFrame Presentation Server is certified to run on Microsoft(R) Windows(R) 2000 Server and Windows Server(TM) 2003, and supports virtually any custom or commercially packaged Windows or Web application. MetaFrame Presentation Server provides an exceptional foundation to build highly scalable, flexible, secure, manageable access solutions that reduce computing costs and increase the utility of any information system.

About Citrix

Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader in access infrastructure solutions and the most trusted name in secure access for enterprises and individuals. Nearly 50 million people in more than 120,000 organizations around the world use Citrix every day. Our software gives people secure and well-managed access to business information wherever it lives-on demand. Citrix customers include 100% of the Fortune 100 companies, 99% of the Fortune 500, and 92% of the Fortune Global 500. Based in Fort Lauderdale, Florida, Citrix has offices in 22 countries, and more than 7,000 channel and alliance partners in more than 100 countries. For more information visit http://www.citrix.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the company's business involving the company's products, their development and distribution, economic and competitive factors and the company's key strategic relationships and other risks detailed in the company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.

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