Citibank.com Ranked Number One Once Again by Keynote Systems in Banker Scorecard.Citibank.com receives top scores for Overall Score, Ease of Use, Account Opening, Privacy and Security, Information Look Up, and Learn and Plan NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Keynote Systems Keynote Systems, Inc. provides measurement and monitoring, service level and customer experience management services to customers to improve e-business performance by reducing costs, improving customer satisfaction and increasing profitability. , the Mobile and Internet Performance Authority(TM), today announced that it ranked Citibank.com the top overall banking web site in its Q2 2008 Banker Scorecard for online banking sites. In addition to winning the No. 1 overall ranking, Citibank.com also received the No. 1 or No. 2 scores for all nine categories and tasks measured, including Privacy and Security, Ease of Use, and Learning and Planning. The study reviewed the online capabilities of more than 25 financial institutions. Citibank.com came in first place overall in two of the last three bi-annual Scorecards conducted by Keynote. "We are thrilled to be recognized as the No. 1 banking web site in the industry," said Peter Knitzer, Chairman & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Citibank North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "At Citibank, we are committed to providing a superior customer experience. This award is another example of how Citibank is building on its long history of innovation to better serve our customers." The Keynote award is one of many accolades that Citibank has received for its industry-leading online banking platform. Keynote's Scorecard measured the customer experience of the leading online banking sites against a set of 300 industry standards and best practices, and made evaluations on a variety of customer-specific tasks and categories. Citibank was ranked No. 1 overall in the Banker Scorecard. It took first place for the categories Ease of Use and Privacy and Security, and in the tasks Open Accounts, Information Look Up, and Learning and Planning. It also came in No. 2 in the categories Functionality and Quality and Availability, and also in the Transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting task. Citibank is a member of Citi, the leading global financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. company, which has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Citi's major brand names include Citibank, CitiFinancial, Primerica, Citi Smith Barney Smith Barney is a division of Citigroup Global Capital Markets Inc., a global, full-service financial firm, that provides brokerage, investment banking and asset management services to corporations, governments and individuals around the world. and Banamex. Additional information may be found at www.citigroup.com or www.citi.com. |
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