Citibank chooses service providers to accelerate rollout of global desktop and LAN standardization project.
Project Enterprise is standardizing the corporation's desktop computers and LANs on a common hardware and software platform. The goals of the project are to improve information sharing, enhance productivity, control future costs, and foster an environment for innovation. Tested in pilot programs since 1994, the project began rollout in 1995 and has now been accelerated with the contract awards to Digital and EDS.
According to Colin Crook, Citibank's Senior Technology Officer, "Project Enterprise is Citibank's solution to understand and manage constant technology change, especially at the desktop and LAN platform level. By integrating our processes across the entire bank we are able to manage our technology assets more efficiently and build an enabling infrastructure for introducing technological innovation." The corporation's existing systems base includes approximately 60,000 desktop computers and 2,000 LANs.
The project will improve the financial and operational management of desktop computers, LANs and distributed computing services through product and service standardization. Rather than packaging information technology in terms of discrete components, the Project Enterprise model assumes that distributed applications and client-server computing environments are viewed and managed as complete, end-to-end systems. This "service-oriented" perspective calls for the introduction of a standardized hardware and software platform for desktop and LAN environments, to be implemented in a uniform manner across the entire corporation.
The recent contracts represent the culmination of a multi-year effort to prove the concept via the pilots and then expand the acceleration of the rollout across the entire enterprise. To date, more than 5,000 desktop "seats" have been "enterprised" at multiple locations.
According to Ranjit Singh, Head of Project Enterprise and Vice President of Global Distributed Computing and LANs for Citibank, "The Digital and EDS service agreements have been designed to ensure that our technology is always current across our entire installed base, in order to promote consistency, interoperability and quicker technology upgrades. We have also required that both service providers implement this service in a uniform manner." These contracts will impact a significant portion of the corporation's desktop computers and LANs.
Digital and EDS will work with the Citicorp Global Information Network (CGIN), the bank's networking unit, to interface with Citibank's individual businesses during the rollout. CGIN's role will be to control the desired architecture and manage the vendor relationships so that business needs are served under a centrally coordinated function.
Singh says, "This differs from relationships, in which vendors take control of existing operations and manage them using their own tools and processes. Our approach which we call "insourcing" brings the service providers into our operational process, where we control the architecture and the tools, and then we partner with them to implement it."
John Rando, Vice President and General Manager of Digital's Services division, said, "Digital's global reach and wide range of client/server management services were key to our ability to win this business. Under Citibank's direction, we are providing a worldwide comprehensive desktop solution, including custom help desks and procurement and management of hardware, software and LANs."
"Citibank has always led the industry in the application of technology, and this project is no exception," said Coley Clark, who leads EDS' business in the financial services industry. "Their decision to partner with more than one company is an excellent way to test capabilities and performance in what is still a rapidly evolving marketplace. EDS has the infrastructure, people and processes that Citibank needs to make this project successful."
The Project Enterprise model fits in with Citibank's overall technology strategy, which is putting in place a global architecture based on distributed technology systems operating across an intelligent network. The project facilitates a worldwide standardized computing infrastructure that is interconnected via the bank's high-speed, high-volume global router network.
Citicorp is a global financial services organization serving consumers, corporations and financial institutions through a network of over 3,400 offices and branches in over 90 countries and territories, spanning the developed and emerging economies of the world. Citicorp's key competitive advantages--an unmatched global network, a commitment to customer satisfaction, and an edge through application of technology--plus the dedication to continuous improvement and innovation, distinguishes Citibank as a uniquely global bank.
Nina Das, 212/559-5844
Digital Equipment Corp.
Bott Ikeler, 508/496-9981
Carol Winters, 214/604-2694