Citibank Worldwide Securities Services Malaysia Awarded ISO 9002 Certification.

NEW YORK--(BUSINESS WIRE)--Oct. 14, 1999--

Citibank is pleased to announce its securities services operations in Malaysia has achieved ISO 9002 certification.

The certification followed the careful assessment of the bank's operations in the following areas: Trade Processing, Client Servicing, Cash Management, Corporate Actions, Asset Reconciliation, Billing, Safekeeping Services, Regulatory Reporting, and Account Maintenance. The bank also demonstrated it could adapt to changes from external factors and implement changes within a short time period without affecting the delivery of quality service and standards to all clients.

"The Malaysian market has undergone dramatic regulatory environmental changes and has required the custodial community to make major adjustments to how we perform our business," said Anthony Galliano, Asia Pacific Region Head for Citibank's Worldwide Securities Services. "This is a complex market for custodians and it is satisfying to achieve the ISO certification given the regulatory framework. This will benefit our customers and our business operations," said Mr. Galliano.

Citibank's securities services is now certified in nine markets in Asia Pacific. In addition to Malaysia, the other markets are Hong Kong, India, Indonesia, Korea, Philippines, Singapore, Taiwan, and Thailand. Citibank's Regional Securities Center and Regional Processing Center are ISO certified. "We remain committed to achieving ISO certification for the other markets in Asia," said Mr. Galliano.

The certification of Citibank's securities services operation in the region is part of a broad initiative to implement quality management practices throughout the world's most global bank, which has operations in 100 countries, including 21 in Asia. The bank is focusing intensively on identifying, measuring and continuously improving the facets of its operations that matter most to customers.

Citibank Worldwide Securities Services (WWSS) is a unit of Citigroup, Inc.'s Global Corporate and Investment Banking Division. WWSS serves global issuers and investors through the industry's largest proprietary network, spanning 50 countries. It currently provides securities services to more than 2,500 customers worldwide and has $3.4 trillion in assets under custody. WWSS is the industry's premier custodian of cross-border assets, dominant provider of global securities, and recognized leader in depositary receipt services, and agency and trust services. The local presence of WWSS, supported globally by Regional Service Centers, ensures clients of consistent transaction processing worldwide, proprietary control of clearing cycles and reduced risk in all cross-border securities transactions.

Citigroup (NYSE:C), the world's most global financial services company, provides some 100 million consumers, corporations, governments and institutions in 100 countries with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage and asset management. The 1998 merger of Citicorp and Travelers Group brought together such brand names as Citibank, Travelers, Salomon Smith Barney, Commercial Credit (now named CitiFinancial), and Primerica under Citigroup's trademark red umbrella. Additional information can be found at http://www.citi.com.