Citibank Deploys Keyfile's Keyflow Commerce Active Document Workspace to Increase Customer Satisfaction and Streamline E-commerce Purchase Transactions.NASHUA, N.H.--(BUSINESS WIRE)--Nov. 19, 1999-- Citibank increases customer satisfaction ratings 75%, reduces requisition A written demand; a formal request or requirement. The formal demand by one government upon another, or by the governor of one state upon the governor of another state, of the surrender of a fugitive from justice. The taking or seizure of property by government. processing time by more than 200% with Keyflow Commerce Active Document Workspace Keyfile Corporation, a leading provider of E-commerce enterprise application integration software and services, today announced that Citibank has installed the Keyflow Commerce Active Document Workspace module to increase the efficiency for processing and tracking purchase requisitions As part of an organization's internal financial controls, the accounting department may institute a purchase requisition process to help manage requests for purchases. Requests for the creation of purchase of goods and services are documented and routed for approval within the and synchronize See synchronization. the speed of the organization with the speed of its electronic commerce procedures. "Using Keyflow Commerce's Active Document Workspace, we were able to streamline the process, eliminate redundant steps and reduce overall turnaround time (1) In batch processing, the time it takes to receive finished reports after submission of documents or files for processing. In an online environment, turnaround time is the same as response time. by more than 200% which has allowed us to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. preferred pricing and better discounts," said Robert Kramer, Vice President, manager of Desktop Technology Distribution for Citibank. "Our customer satisfaction has increased 75%, and our error rates are nearly non-existent." Citibank required a process automation solution to track and streamline the requisition process within its central purchasing department Noun 1. purchasing department - the division of a business that is responsible for purchases business department - a division of a business firm that supports more than 45,000 employees. The manual processes that were necessary to complete these transactions prior to the Workspace integration resulted in numerous errors, lost paperwork, and customer satisfaction was non-existent. In order to eliminate this organizational lag, Citibank turned to a Keyfile sales partner and deployed Keyflow Commerce. Keyflow Commerce's Active Document Workspace receives electronic images of faxed requisitions and then routes them to various purchasing agents for fulfillment. With Keyflow Commerce's familiar interface, employees quickly became efficient with the system. "Keyfile is pleased to be helping blue-chip clients like Citibank speed the flow of business," said Gary Ambrosino, vice president of marketing for Keyfile. "Citibank's deployment of Keyflow Commerce is a perfect example of the true benefits that a process automation solution can provide to an organization. Time consuming, manual processes can be eliminated, enabling businesses to match its procedures with the speed of E-commerce transactions. This integration increases the overall productivity and efficiency of the organization." About Keyflow Commerce Keyflow Commerce is a comprehensive server-based software product that uses the web to automate work processes within and between businesses. End-users can access and manage Keyflow Commerce applications through standard web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. are the Workflow Server, the Active Document Workspace, and the XML Forms Engine. About Keyfile Corporation Keyfile Corporation (www.keyfile.com) is a leading provider of work process automation software and services for automating and streamlining e-commerce transactions over the Web. Through its award winning Keyflow Commerce(TM) product, Keyfile Corporation enables companies to streamline and automate work processes that would otherwise be a bottleneck in an e-commerce system. Keyfile Corporation's expanding list of customers includes Global 2000 companies in computer manufacturing, software, entertainment, consumer goods consumer goods Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and , and telecommunications industries. Keyfile's customer list includes Dell Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , Hewlett-Packard, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , Citibank, Commerce One, Symix, Reed Tool, a division of Schlumberger and the U.S. Department of Defense. Customers also include over 4,000 small to mid-sized firms worldwide who deploy Keyflow Commerce as a critical part of their e-commerce programs. Keyfile and, the Keyfile logo are registered trademarks of Keyfile Corp. Keyflow Commerce and the Keyflow Commerce logo are trademarks of Keyfile Corp. |
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