Cistera Networks Earns a 2007 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine.DALLAS -- Cistera Networks, Inc. (OTCBB OTCBB See OTC Bulletin Board (OTCBB). :CNWT), a leading provider of enterprise application platforms and engines for IP Communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. , announced today that Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) Customer Interaction Solutions magazine has named the Cistera Convergence Server[TM] and CallCenterRecord Enterprise[TM] as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions is a leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call center and teleservices industries publication. The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service. The Convergence Server, with its robust suite of application engines, offers comprehensive solution sets for multiple vertical markets, including IP Contact Centers. These solutions deliver the functionality to enhance productivity and extend the capabilities of the IP Communications network. The Convergence Server adds critical competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. and features such as Quality Assurance and Compliance within a Cisco, Nortel and Sylantro Communications environment. Cistera has platforms that support less than 100 users to more than 100,000 users. "Cistera is honored to receive this important recognition," said Greg Royal, Cistera's founder and chief technology officer. "Our contact center customers are realizing the full benefits of IP technology, and this award reflects Cistera's commitment to delivering this technology. We view the impact of IP as far broader than simple technological features; it creates a more efficient way for contact centers to do business. Cistera is committed to innovation and we were one of the first to deliver advanced IP-based capabilities in the Cisco, Nortel and Sylantro environments. This honor, along with more than 1,000 successful system installations, is yet another validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. of our work." "TMC is proud to recognize Cistera Networks with an IP Contact Center Technology Pioneer Award," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , executive group publisher and editor in chief of Customer Interaction Solutions. "They have proven that their solution has been designed with the needs of the contact center market in mind and the potential of IP behind it. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high-quality and superior applications." The IP Contact Center Technology Pioneer Award winners will be highlighted in the July 2007 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com. About Cistera Networks Cistera Networks makes Application Driven Telephony a reality by setting the new standard in advanced IP phone application platforms and engines for the Enterprise VoIP Telephony environment. The Cistera ConvergenceServer(TM) (CCS (1) (Common Channel Signaling) A communications system in which one channel is used for signaling and different channels are used for voice/data transmission. Signaling System 7 (SS7) is a CCS system, also known as CCS7. See SS7. ) uses the industry-leading Cistera Enterprise Platform for IPT IPT - IP Telephony to provide Unified Application Administration as well as Fault and Performance Management for enterprise IPT Application deployments. Cistera provides next-generation solutions for numerous vertical markets including education, finance, healthcare and government. Cistera Networks maximizes IP phone capabilities - taking the communications platform to an entirely new level. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com. About TMC Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. magazine, Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com. |
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