Cisco expands IP Contact Center solution. (New Products).

Cisco Systems, Inc. has announced the expansion of the Cisco IP Contact Center (IPCC) solution with the introduction of the Cisco Agent Desktop and Cisco Supervisor Desktop. These new applications provide contact center agents and supervisors with a packaged and rapidly deployable Internet Protocol (IP)-based desktop solution. Cisco Agent Desktop and Cisco Supervisor Desktop are designed to provide an intuitive administrative interface that is easy for Cisco's Channel Partners to learn and implement, These new applications increase agent productivity and extend the value of the Cisco IPCC solution by providing an affordable and scaleable turnkey offering. The Cisco IPCC solution is a flexible and open contact center solution, which helps enterprises to reduce costs, increase scalability and open new contact channels to their customers by extending investments in existing IP-based networks. A key part of Cisco AVVID, the Cisco IPCC solution is an integrated suite of IP telephony and contact center solutions th at provide intelligent call routing over a single converged IP network for multisite or single-site enterprise call centers.

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