Cisco delivers the intangible services that ensure success.

Building an advanced contact center that allows multi-channel integration, creates virtual call centers, or integrates with your IP infrastructure requires specialized integration skills and the assistance of system integrators and other third-party vendors.

Cisco IP Communications services and support reduce the cost, time and complexity of implementing a converged network. We can help you create a resilient IP communications infrastructure that will meet your business needs today and in the future.

Along with our large base of certified partners, Cisco has designed and deployed some of today's largest IP communications networks--which means we understand how to integrate an IP communications system into your network infrastructure. As a result, you'll have a solution that will help you more quickly realize business results and gain a competitive advantage.

A Flexible, Scalable Network

Cisco and its partners deliver these results through a flexible suite of collaborative offerings that help you plan, design, implement, operate and expand an IP communications solution.

Design -- Cisco design tools and best practices ensure the solution fits your business needs from the start, eliminating costly redesigns and downtime. We assess your business and operations to design a resilient, scalable communications network that works with your existing infrastructure and satisfies current and future goals.

Implementation -- Today's competitive businesses cannot afford delays in deploying new solutions. Cisco's proven methods ensure a sound implementation that will deliver the functions and features you expect -- on time.

Operation -- Operating a converged network requires innovative management. With Cisco IP Communications operational services, support of voice networks, data networks and servers is combined to ensure your staff can avoid problems, maximize network utility and expedite problem resolution. Support services include remote network operations, network management tools to administer the converged application and network infrastructure and technical support services. Cisco and its partners also offer robust training services focused on end users and systems administrators to ensure they gain the knowledge needed to successfully use, manage and operate the solution.

Growth -- Cisco and its partners can also help you ensure successful implementation of ongoing design changes into your production environment, for a truly scalable IP communications system.