Cisco Systems to Invest $6 Million in Technical Support for China; Technical Assistance Center and Additional Support Options to Benefit Channel Partners and Customers.BEIJING, China--(BUSINESS WIRE)--Jan. 14, 1999--Continuing its efforts to provide unsurpassed service and support options to channel partners and customers, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. today announced a planned investment of over RMB RMB Right Mouse Button RMB Regional Management Board (USACE) RMB Rolf Maier Bode (musician, band) RMB Ren Min Bi (currency of People's Republic of China) 50M (US$6M) in China to enhance customer support infrastructure over the next year. Cisco kicked off its investment plan with the inauguration INAUGURATION. This word was applied by the Romans to the ceremony of dedicating some temple, or raising some man to the priesthood, after the augurs had been consulted. It was afterwards applied to the installation (q.v. of the Technical Assistance Center (TAC 1. TAC - Translator Assembler-Compiler. For Philco 2000. 2. TAC - Terminal Access Controller. ) in Beijing. Doug Allred, senior vice president of Customer Advocacy and Worldwide Support, was in Beijing for the opening. "Cisco has a religious focus on winning the highest possible customer satisfaction," said Allred. "We have an ongoing effort to maintain our standing as the 'gold standard' of customer service in our industry, and to attain that goal in China we are prepared to invest substantially. That's why I am extremely pleased to announce the Beijing TAC, our latest deliverable in a series of support options for channel partners and customers." Managed by Cisco's Asia Pacific TAC in Sydney, the China TAC is one of four support centers globally. These serve as focal points focal point n. See focus. for all hardware and software maintenance and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for Cisco's partners and contracted customers worldwide. Cisco's "follow-the-sun" support model ensures that customers and partners will reach one of these centers to get technical support whenever needed, 24 hours a day, 7 days a week. The TACs are backed by a global team of 750 experienced Customer Support Engineers (CSEs) who are able to provide senior level technical counsel and speedy escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. capabilities. Collectively fluent fluent /flu·ent/ (floo´int) flowing effortlessly; said of speech. in over 15 Asian languages, they are senior-level engineers, and 30 percent have achieved the industry's highest level of accreditation to become Cisco Certified See certification. Internetwork (1) To go between one network and another. (2) A large network made up of a number of smaller networks. Same as "internet" (lower case "i"), not the "Internet" (upper case "I"). See internet. Experts (CCIEs). They all have Cisco-specific experience, extensive training in data and telecom networking technology, and educational backgrounds in networking and problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. . With access to Cisco's CONE (Center Of Networking Excellence) laboratory in Beijing, these CSEs can duplicate most customer network environments to better diagnose problems. Services offered by China TAC -0-
-- Worldwide, expert technical assistance
-- Access 24 hours a day, 7 days a week
-- Toll-free phone calls
-- Assistance in customer's native language
-- Quick response time
-- Priority escalation capability
-- Access to Cisco Connection Online (CCO)
-- Specialist engineering teams in WAN, Dialup Access, Routing
Protocols, Desktop/LAN switches, Applications, Network
Management Systems (NMS), On-Site Services (OSS), and
Internetworking business units (IBUs)
-- CONE (Center of Networking Excellence) laboratory
-- TAC residency program
Duh Jiabin, president of Cisco Systems China, said, "As we
increase our presence in the enterprise and service provider space, it
is imperative that we offer unsurpassed service with high
availability. The China TAC kicks off our overall strategic plan to
build up customer and partner support. Over the next eight months, we
plan to introduce a plethora of optional support offerings
countrywide, including SMARTnet and 24x7 TAC engineers on-call."
SMARTnet is an innovative service offering that complements the
in-house resources of Cisco's channel partners and customers by
providing online and telephone access to a wealth of technical
expertise. SMARTnet subscribers can refresh their system software at
will, and enjoy a wide range of advanced hardware replacement options.
SMARTnet Onsite is an enhanced SMARTnet service that includes on-site
field engineering support.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in
networking for the Internet. Cisco news and information are available
at http://www.cisco.com.
Note to Editors: Cisco, Cisco IOS, Cisco Systems and the Cisco
Systems logo are registered trademarks of Cisco Systems, Inc. in the
U.S. and other countries. All other trademarks mentioned in this
document are the property of their respective owners.
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