Cisco Systems expands customer contact portfolio across all customer segments.Cisco Systems, Inc. has announced the expansion of its customer contact platform focusing on security, interoperability, scalability and customer flexibility. Within the Cisco IP Contact Center (IPCC See IMS Forum. ) product line, Cisco announced IPCC Express Edition 3.5, IPCC Enterprise Edition 6.0 and IPCC Hosted Edition. Also announced was Cisco Internet Service Node (ISN Noun 1. ISN - Switzerland's information network for security and defense studies and for peace and conflict research and for international relations International Relations and Security Network ) 2.1, an interactive voice response (IVR) and switching platform that integrates speech-enabled self-service capabilities and Cisco's Open Customer Contact Interface (OCCI OCCI Osaka Chamber of Commerce and Industry (Osaka, Japan) OCCI Ontario Case Costing Initiative (Ontario, Canada) OCCI Oregon Center for Clinical Investigations, Inc OCCI Oracle C++ Call Interface ) to provide an integration point for third-party routing and computer-telephony integration (CTI) applications to integrate with Cisco IP telephony. The company said Cisco IPCC Enterprise Edition 6.0 is suitable for enterprise customers that need a flexible solution, scalable to tens of thousands of agents. It features multichannel inbound and outbound customer contact, advanced CTI capabilities and interoperability with traditional ACD systems. New features include support for Java-based CTI applications and a redesigned agent desktop with enhanced redundancy. www.cisco.com ATTENTION VENDORS! Send your News and Product Releases via e-mail to cispress@tmcnet.com. Whenever possible, please include high-resolution (minimum 266 dpi) color graphics (.BMP (1) (BitMaP) Also known as a "bump" file, it is the native, bitmapped graphics format in Windows. A BMP can be saved in several color options: 1-, 4-, 8- and 24-bit color provide 2, 16, 256 and 16,000,000 colors respectively. BMP files use the .BMP or . , .EPS (Encapsulated PostScript) A PostScript file format used to transfer a graphic image between applications and platforms. EPS files contain PostScript code as well as an optional preview image in TIFF, WMF, PICT or EPSI, the latter being an ASCII-only format. , .TIF, or .JPG). |
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