Cisco Systems Continues to Lead the Online Support Industry with Unparalleled Technical Content for the Technical Assistance Center, TAC, Web Site.Business Editors/High Tech Writers
SAN JOSE San Jose, city, United States
San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 26, 2000
New Technology Pages Provide Additional Troubleshooting
Information; New Solutions Pages Offer Valuable Insight Into
Implementing Specialized Networks
Further empowering its customers with the technical information they need to ensure network reliability, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation).
Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. today announced the latest additions and enhancements to the Cisco Technology Pages at its Technical Assistance Center (TAC 1. TAC - Translator Assembler-Compiler. For Philco 2000.
2. TAC - Terminal Access Controller. ) Web site (www.cisco.com/tac). The TAC Technology Pages provide industry-leading technical information, knowledge and tools for troubleshooting network issues. Additionally, the Cisco TAC launched its new Solutions Pages, which contain more focused technical information for customers designing and supporting end-to-end network architectures. The first available Solutions Page provides detailed information on architectures for voice, video and integrated data (AVVID AVVID Architecture for Voice, Video and Integrated Data (Cisco)
AVVID Architecture for Voice Video and Integrated Data ) network configurations. Leveraging the expertise of a worldwide network of TAC engineers, the Technology and Solutions pages provide customers with direct access to technical information that previously required a phone call to Cisco TAC technical support engineers.
"Maximizing network availability is one of the most important objectives for many businesses today," said Richard Dean, Program Manager for IDC's Network Support and Integration Services research program. "To help its clients and services partners improve efficiencies, increase customer satisfaction, and get to market faster, Cisco's online TAC continues to deliver a robust portfolio of network and systems integration solutions that can help maximize network availability."
"At Networked Information Systems (NIS Niš or Nish (both: nēsh), city (1991 pop. 175,391), SE Serbia, on the Nišava River. An important railway and industrial center, it has industries that manufacture textiles, electronics, spirits, and locomotives. ) our team of Cisco Certified Engineers use the TAC Technology Pages as a tool for implementing complex networking solutions for our customers. We use the Technology Pages for researching network technology, as they provide an ample supply of documentation, sample configurations, and technology solutions," said John Tiso, a Cisco Certified Internetwork Expert (CCIE See Cisco certification. No. 5162) with NIS, a Cisco Partner in the New England Region. "Our engineers also use the capability of the TAC pages to open technical support cases electronically. This allows our engineers to place all information about a technical situation in front of a TAC engineer without making a single phone call, saving everyone a great deal of time."
"Cisco is committed to providing its customers with the most comprehensive and robust technical content in an easily accessible format on the Web," said Steve Gordon, Director of the Technical Assistance Center at Cisco. "The customer feedback we received with the launch of the Technology Pages earlier this year was extremely positive. We have built upon this initial success with the addition of new Technology Pages and the Solutions Pages that capture the specialized expertise of our worldwide network of technical support engineers."
New and Enhanced Cisco Technology Pages
The latest additions to the Cisco Technology Pages include:
Security Technology Pages
The Cisco Security Technology Pages provide users with a wealth of content, enabling them to configure security protocols, verify configurations for maximum network security, troubleshoot issues that relate to security products and technologies, and learn more about network security through general overviews and background information.
Voice and Telephony Technology Pages
The Cisco Voice Technology Pages provide Voice over IP (VoIP) information including packet-voice networks; VoIP network design and implementation enabling quality of service features in a VoIP network and sample configurations for VoIP frame relay; VoIP with channel associated signaling channel associated signaling - in-band signalling (CAS); and VoIP with common channel signaling
Network Management Systems Technology Pages
These pages provide Cisco customers with the knowledge they need to manage remote and local networks, particularly larger, decentralized de·cen·tral·ize
v. de·cen·tral·ized, de·cen·tral·iz·ing, de·cen·tral·iz·es
1. To distribute the administrative functions or powers of (a central authority) among several local authorities. networks. The pages provide all available information on Simple Network Management Protocol (SNMP (Simple Network Management Protocol) A widely used network monitoring and control protocol. Data are passed from SNMP agents, which are hardware and/or software processes reporting activity in each network device (hub, router, bridge, etc. ) and Remote Monitoring (RMON (Remote MONitoring) Enhancements to the management information base (MIB) structure used by the simple network management protocol (SNMP). In 1991, RMON added comprehensive network monitoring capabilities. ) technologies specific to Cisco devices, ensuring that Cisco customers can maintain the highest levels of network reliability.
IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Technology Pages
The new IBM Technology pages allow customers to search for some of the most frequently occurring Systems Network Architecture (SNA (Systems Network Architecture) IBM's mainframe network standards introduced in 1974. Originally a centralized architecture with a host computer controlling many terminals, enhancements, such as APPN and APPC (LU 6. ) problems, including sessions that are not establishing properly. The IBM Technology Pages help with configuring, verifying, troubleshooting and learning more about IBM networking technologies and peer-based networking.
ATM Technology Pages
These pages provide customers with information to design and verify their ATM networks, understand ATM addresses, interpret ATM error messages, configure and troubleshoot a PVC PVC: see polyvinyl chloride.
in full polyvinyl chloride
Synthetic resin, an organic polymer made by treating vinyl chloride monomers with a peroxide. and understand loopback modes. The ATM Technology pages also provide LANE sample configurations, network configurations for circuit emulation service (CES), sample CES configurations, information about mapping IP class of service (CoS) to ATM quality of service (QoS) and sample configurations for ATM over IP.
Enhancements to existing Technology Pages include:
IP Routing Protocols Technology Pages
These new additions to the IP Routing Protocols Technology Pages include content that covers the latest issues in design, implementation, support, and training to empower customers to proactively learn, troubleshoot, and resolve IP routing protocol network issues quickly.
LAN Switching Pages
The Cisco LAN Switching Technology Pages have been enhanced with additional LAN switching information including configuring LAN switches, verifying the accuracy of product configurations for maximum use of LAN switches, troubleshooting LAN switching issues and general overviews and backgrounds on LAN switching technology.
Cisco Solutions Pages
Cisco currently offers Solutions Page for AVVID networking, with Solutions Pages for other networking architectures planned for future release.
AVVID Solutions Pages
The AVVID Solutions Pages list all AVVID products and technologies a customer needs to effectively launch, manage and support an advanced network with support for simultaneous exchange of voice, video and integrated data. Implementing solutions listed on the AVVID Solutions Pages can enable a customer to handle voice calls, voice mail, call-center routing and video conferencing over one network architecture capable of supporting multiple offices.
About Cisco Systems
Cisco Systems (NASDAQ NASDAQ
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CSCO Chief Supply Chain Officer ) is the worldwide leader in networking for the Internet. Cisco news and information are available at http://www.cisco.com.
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