Cisco Launches Online Tool to Measure Channel Partner Satisfaction; Tool Enables Cisco to Identify and Address Key Channel Partner Issues.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. & TORONTO--(BUSINESS WIRE)--Sept. 30, 2002 Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Inc., the worldwide leader in networking for the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the , today unveiled the channel partner satisfaction phase of its popular PAL (1) (Programmable Array Logic) A type of programmable logic chip (PLD) that contains arrays of programmable AND gates and predefined OR gates. PALs are defined by their number of inputs and outputs; for example, a 22v10 PAL means 22 inputs and 10 outputs. (Partner Access Online) tool. Designed to help Cisco quickly identify and address key channel partner issues, the channel partner satisfaction phase of PAL, is critical to increasing channel partner productivity and driving mutual profitability. "We cannot increase channel partner productivity or drive mutual profitability without fully understanding the critical business issues our channel partners face," said Kevin MacRitchie, vice president of Worldwide Channels Operations at Cisco Systems. "We are excited to be providing our partners with a first of its kind tool that allows them to provide feedback about Cisco issues and strengths. This tool will enable them to create a foundation for conducting future business analysis and development helping them increase their productivity and profitability." Partners Give Cisco Feedback Cisco channel partners will be able to provide feedback about their relationship with Cisco through the online tool. The tool will allow partners to provide feedback on seven Cisco process areas by completing The Cisco Partner Relationship Survey. This online survey measures partner satisfaction and loyalty. The survey inquiries solicit overall satisfaction, presales Presales is the activity that qualifies in or out a prospect. Such an engagement with a prospect starts from the first point of interaction until an outcome has been reached. , tech support, global services, training and development, and tools. This feedback provides Cisco a measurable means to determine if its delivering maximum value to channel partners. "We were pleased when Cisco launched the first phase of PAL, which gave us access to our customer satisfaction data," said Bob Norton, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. at Select, Inc. "Providing us with a tool that enables us to provide feedback about our relationship with Cisco demonstrates Cisco's commitment towards becoming a trusted business advisor to its partners." Cisco Addresses Partner Issues In addition to allowing channel partners to provide Cisco with critical feedback about business issues, Cisco is using this feedback to identify and address issues online through the corrective action A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or part of the tool. This tool gives the Cisco channel account managers (CAMs) the ability to put a customized action plan in place to resolve partner issues. Channel account managers will receive personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. content sent directly to them from channel partners through the survey. This content will include detailed analysis of the issues as well as strengths identified by channel partners. Partners will be able to review the issues via the online tool and determine when they have been closed to their satisfaction. Cisco CAM's and the partners will collaborate on issue resolution. This process of sharing information about business issues will enable partners to spend more time addressing end customer satisfaction. "We are pleased that Cisco is actively listening to our concerns and has put a formal process in place to resolve them," said Doug Seaman SEAMAN. A sailor; a mariner; one whose business is navigation. 2 Boulay Paty, Dr. Com. 232; Code de Commerce art. 262; Laws of Oleron, art. 7; Laws of Wishuy, art. 19. The term seamen, in it most enlarged sense, includes the captain a well as other persons of the crew; in a more confined , director of Converged Technology for Logical Networks, Inc. This tool is going to help us create a business relationship built on trust and measurable results." Availability Cisco certified See certification. channel partners can begin accessing the new tool in October. About Cisco Systems Cisco Systems Inc. (Nasdaq:CSCO CSCO Cisco Systems Incorporated (stock symbol) CSCO Chief Supply Chain Officer ) is a worldwide leader in networking for the Internet. News and information are available at http:// www.cisco.com. Note to Editors: Cisco, Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any of its resellers. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion