Cisco IP Voice Technology Keeps Customer Relationships in Harmony for Leading Hi-Fi Equipment Manufacturer.STRUER, Denmark -- Cisco IP Contact Centre solution significantly improves quality and speed of Bang & Olufsen's customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services worldwide Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CSCO CSCO Cisco Systems Incorporated (stock symbol) CSCO Chief Supply Chain Officer ) and NetDesign today announced a contract with leading hi-fi specialists Bang and Olufsen to migrate its worldwide customer support service and internal IT helpdesk to an Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) based contact centre at its head office in Struer. Bang and Olufsen will benefit from improved relationships with its customers and retailers globally by providing more responsive support services. The project was delivered in close collaboration with Cisco's channel partner, NetDesign, in Denmark, who provided systems integration expertise for the full IP Contact Centre deployment. Lars Hardboe Galsgaard, General Manager, Corporate IT at Bang & Olufsen, said: "The relationship Bang & Olufsen has with its distribution channel is extremely important. Our resellers are increasingly demanding speed and a higher quality of call response. To meet these demands, the company decided to introduce a new contact centre in order to deliver an improved service to stores all over the world." Bang & Olufsen's contact centre will be equipped with Cisco IP phones using Cisco's IP Contact Centre (IPCC See IMS Forum. ) Express Edition call management system and Cisco Call Manager call-processing software. The solution will be integrated with Bang & Olufsen's customer relationship management system to allow the organisation to further streamline support services to its resellers. Improvements to the speed and quality of call response were key objectives of the project, but equally crucial is Cisco IP Contact Centre's ability to deploy skill-based routing of calls to a relevant helpdesk agent. Bang & Olufsen will be able to add new locations and users quickly and easily and service availability will be maximised as a result of a fully-redundant, resilient network architecture. Important call centre statistics to monitor service levels, such as call activity and average call time, are automatically generated by the IPCC system. Niels Christian Furu, General Manager, Cisco Denmark, said: "Cisco's IP Contact Centre provides a cost-effective solution to improving customer service for organisations like Bang & Olufsen. They require a contact centre which is flexible, easy to manage and can be reconfigured easily to adapt to changing requirements." Morten Kolind, Sales Director, NetDesign Denmark, said: "Bang & Olufsen is known for producing high-quality products, including phones, so they set extremely high standards for quality and user-friendliness. I believe that through NetDesign's experience gained from many successful deployments of Cisco's market leading IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. solutions, we were able to match those standards." About Cisco IP Communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. Cisco IP Communications is a comprehensive system of enterprise-class solutions including IP telephony, unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , rich media IP audio and videoconferencing A real time video session between two or more users or between two or more locations. Although the first videoconferencing was done with traditional analog TV and satellites, inhouse room systems became popular in the early 1980s after Compression Labs pioneered digitized video systems , IP video broadcasting and customer contact solutions that take advantage of customers' existing Cisco IP infrastructure to deliver new converged applications. Since shipping its first IP phone in 2001, Cisco has in the past 12 months alone shipped over 450,000 IP phones in the European region. In Western Europe Western Europe The countries of western Europe, especially those that are allied with the United States and Canada in the North Atlantic Treaty Organization (established 1949 and usually known as NATO). , according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. IDC, Cisco ships 49% of all IP telephony products, which are a part of the enterprise telephony market. Cisco has over 14,500 IP Communications customers globally and has sold over 3 million phones worldwide. More information about Cisco IP Communications is available at: http://newsroom.cisco.com/dlls/innovators/VoIP/index.html About Bang & Olufsen Since the beginning, Bang & Olufsen has developed a world-wide reputation for creating products which are a unique combination of technological excellence and emotional appeal. The company have held a belief that they can make a difference. Bang & Olufsen products are the core of the customer's experience, and will always be the ultimate expression of our Vision and Values. About Cisco Systems Cisco Systems, Inc. (NASDAQ:CSCO), the worldwide leader in networking for the Internet, this year celebrates 20 years of commitment to technology innovation, industry leadership and corporate social responsibility. Information on Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com. Cisco equipment in Europe is supplied by Cisco Systems International BV, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Cisco Systems, Inc. About NetDesign NetDesign A/S supplies complete communication solutions integrating IT and telephony systems and thus streamlining the customers internal and external communications services. Since its establishment in 1988, NetDesign has accumulated comprehensive industry knowledge and experience and has been awarded with the highest competency status as Cisco Gold Certified Partner with the following specialisations: IP Communications, VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. Security and Wireless. More information: Cisco Systems, Denmark, Marketing Manager Dorthe Dahlin Irvold, phone +45 39 58 50 00. email ddahlin@cisco.com. NetDesign, Sales Director Morten Kolind, Phone +45 72 41 42 00, email mko@netdesign.dk. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. |
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