Cisco Executive Brett Shockley Returns to Head Spanlink Communications.Business Editors & Technology Writers MINNEAPOLIS--(BUSINESS WIRE)--Jan. 23, 2002 Spanlink Communications, a pioneer in voice over IP (VoIP) and contact center solutions, announced today that Brett Shockley resumes his position as Spanlink's president and chief executive officer, effective immediately. From August 2000 to December 2001, Shockley was vice president and general manager of the Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. Customer Contact Business Unit (CCBU CCBU Customer Contact Business Unit CCBU Combined Council Business Unit ), part of the Cisco Voice Technologies Group (VTG VTG Variable Turbine Geometry (turbochargers) Vtg Vitellogenin VTG Vicksburg Theatre Guild (Vicksburg, MS) VTG Voice Technologies Group, Inc. ), which is based in the Boston area. Shockley decided to return to Minneapolis-based Spanlink, a key software developer and leading Cisco partner in the pioneering stages of the VoIP evolution, to be closer to his family in the Twin Cities. "The decision to leave Cisco was a difficult one at this time when Cisco is achieving tremendous progress and success with IP-based business communications and contact center solutions," said Shockley. "However, I am very enthusiastic about the opportunity to build momentum for these next generation solutions with the focus and agility that an emerging growth business environment affords. My goal for Spanlink is to leverage Spanlink's success as a Cisco partner and the insights I have gained in the past eighteen months to grow Spanlink's regional and national presence delivering VoIP-based solutions." Spanlink is the only Cisco partner with the distinctions of Premier Partner status, ATP ATP: see adenosine triphosphate. ATP in full adenosine triphosphate Organic compound, substrate in many enzyme-catalyzed reactions (see catalysis) in the cells of animals, plants, and microorganisms. Certification, IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. Specialization and Cisco's Voice Technology Software Partner of the Year in 2000. Spanlink's product development group continues to expand on the success of its award-winning FastCall CT suite, having recently secured an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and relationship with Cisco Systems, and is pursuing additional distribution partners for its ever-expanding offering. About Spanlink Communications, Inc. Spanlink Communications is a leading provider of contact center solutions utilizing IP Telephony, web and email technologies, computer telephony (CT) and interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ). Spanlink provides specialized services for deploying complex technologies and several award-winning products that facilitate the integration of multi-media communications solutions. Find news and information at www.spanlink.com. |
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