Printer Friendly
The Free Library
23,396,934 articles and books


Cisco, IBM plan to deliver new speech-enabled self-service solutions.

IBM and Cisco have announced the two companies' joint plan to deliver speech-enabled self-service solutions to contact centers by combining IBM's WebSphere Voice Server product and Cisco's Customer Voice Portal.

The solutions would combine IBM's integration and application infrastructure software and speech technology with Cisco's IP communications, focusing on self-service speech applications, which together are aimed at enabling easier deployment of customized speech applications that enhance the customer experience. By using IBM WebSphere Application Server middleware, the solutions would allow contact centers to leverage open standards, including Voice XML and J2EE. Combining Cisco's Customer Voice Portal with IBM's WebSphere infrastructure software would also enable enterprises to incorporate speech into a range of functions. These include customer service, sales and marketing, human resources and inventory management.

The IBM/Cisco offerings will be designed to let businesses extend enterprise-class speech self-service to remote locations across both IP and non-IP networks. The combination of Cisco Customer Voice Portal with IBM WebSphere Voice Server for Multiplatforms provides businesses with a single integrated platform upon which to develop a new generation of speech applications.

www.cisco.com

www.ibm.com
COPYRIGHT 2005 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:Speech
Publication:Customer Interaction Solutions
Geographic Code:1USA
Date:Jun 1, 2005
Words:185
Previous Article:New Knova SRM suite highlights search ability.
Next Article:Loquendo announces optimized speech recognition performance with Loquendo ASR 6.6.
Topics:



Related Articles
Avaya announces self-service/speech solutions, collaborates with IBM.
Genesys, Viecore broaden partnership for delivery to vertical markets.
Avaya announces communications applications to utilize automated speech.
Speech Technology Excellence Award[TM].
IBM and speech technology: an interview with Bruce Morse.
IBM offerings selected by Avaya, IBM partners donate RDCs to Apache.
Genesys and IBM partner for speech.
West Interactive: maximize the value of every customer interaction.
The Speech Technology Excellence Awards.
IBM and dtms Solutions forge marketing agreement.

Terms of use | Copyright © 2014 Farlex, Inc. | Feedback | For webmasters