Circuit City Stores, Inc. Signs With LiveWire Logic.Business Editors/High-Tech Writers RESEARCH TRIANGLE PARK Research Triangle Park, research, business, medical, and educational complex situated in central North Carolina. It has an area of 6,900 acres (2,795 hectares) and is 8 × 2 mi (13 × 3 km) in size. Named for the triangle formed by Duke Univ. , N.C.--(BUSINESS WIRE)--Jan. 27, 2003 Circuit City Stores Will Deploy a RealDialog Agent to Answer Questions, Provide Company and Product Information to Better Serve Customers LiveWire Logic, Inc. today announced an agreement with Circuit City Stores, Inc. to use RealDialog(TM) self-service solution. Circuit City Stores, Inc. will be the first large consumer retailer to employ RealDialog's automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. agent to enhance their customer service offering. The initial intended use of the RealDialog Agent is to provide information to its internal Customer Support organization. "We are investing in a self-service solution with the expectation that our customers will benefit from enhanced quality of service through more timely and informative responses," stated Bill McCorey, VP of MIS Customer Services for Circuit City Stores, Inc. Automated Agents for Accurate Answers Companies are enhancing their user experience with web-based self-service by employing automated RealDialog Agent(TM) on their website, enabling any customer or employee-facing site to automatically respond to questions with accurate and immediate answers. RealDialog provides the most cost-effective approach to online self-service with a product that approaches the effectiveness of human-assisted services. Deployment is quick, providing a rapid return on investment. Design, maintenance, and administration are simple, even for non-programming personnel, employing drag and drop A graphical user interface (GUI) capability that lets you perform operations by moving the icon of an object with the mouse into another window or onto another icon. For example, files can be copied or moved by dragging them from one folder to another. and automated authoring functionality. "We are thrilled to be working with Circuit City Stores to positively impact their customer's experience," stated Bill Warner Bill Warner (born January 24, 1881) was an American football player and coach. He was elected to the College Football Hall of Fame in 1971. Following his playing career, he was the head football coach at Cornell University, the University of North Carolina, Colgate , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of LiveWire Logic. "We have a shared vision on how this can set the standard for quality customer self-service in the retail market." About LiveWire Logic RealDialog is the key product and technology created by LiveWire Logic, a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. located in Research Triangle Park Area of North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. . Dr. James Lester, a renowned research scientist in computational linguistics computational linguistics (CL) Use of digital computers in linguistics research. The simplest examples are the use of computers to scan text and produce such aids as word lists, frequency counts, and concordances. , and key members of his research team, founded the company in 2000. The founding team specializes in intelligent virtual agents and computational linguistics, and is recognized as leaders in advanced artificial intelligence research. More information is available at www.realdialog.com. About Circuit City Stores, Inc. With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained sales counselors coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games create a top-rated shopping experience. Circuit City Stores operates over 600 Circuit City Superstores This is a list of superstores by country. Multi-national
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