Circuit City Selects Quintus To Power Customer Interactions; Electronics Superstore Makes eContact the Standard for High Volume Consumer Relations.Business Editors, High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--Aug. 22, 2000 Quintus Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced that Circuit City has chosen the Quintus eContact Suite(TM) for its consumer relations contact centers. Quintus' customer interaction software will be deployed as the standard for consumer relations and e-commerce communications at Circuit City. "Circuit City serves its customers not only in our retail stores, but also through phone, email and Web site interaction. In the near future, we'll be adding wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. as well," said Dennis Bowman, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Circuit City. "The flexibility and scalability of Quintus eContact to support all these communication channels will help us take customer service to a new level." Quintus eContact allows contact centers to effectively manage and route customer interaction through a wide range of media, including voice, voice over IP (Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. ), interactive voice response, facsimile and imaging, email and the Internet. In addition, eContact records and stores details of each customer interaction in a common data repository See repository. , enabling agents to provide personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service based on each customer's actual history. Circuit City will use eContact to manage customer interactions generated from both its e-commerce Web site and retail stores--whether it be email correspondence, Web interaction or telephone calls. "Successful brick-and-mortar companies have always recognized the importance of reliable customer service," remarked Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Quintus. "As they expand their customer service, sales and marketing channels to include the Web, email and ultimately wireless, Circuit City's need for consistent, responsive, quality communications becomes even more magnified. Circuit City recognizes the strong correlation between customer service and financial success both on and off-line. Quintus is very excited to support these efforts." About Circuit City Circuit City is a leading national retailer of brand-name consumer electronics, personal computers, major appliances A major appliance is usually defined as a large machine which accomplishes some routine housekeeping task, which includes purposes such as cooking, food preservation, or cleaning, whether in a household, institutional, commercial or industrial setting. and entertainment software. CarMax is the nation's leading specialty retailer of used cars and a rapidly growing new-car retailer. With headquarters in Richmond, Va., Circuit City Stores, Inc. operates 573 superstores, 44 mall-based Circuit City Express stores and 40 CarMax locations. About Quintus Quintus Corporation provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and delivers consistent customer service across multiple communication channels, including the Internet, email and telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. centers, and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com. The statements contained in this news release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners. |
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