Circuit City Selects Astea Solution for Installation Scheduling System; More Than Just a Store, Circuit City Installs Products as Part of the Shopping Experience.Business Editors/Hi-Tech Writers HORSHAM, Pa.--(BUSINESS WIRE)--Oct. 7, 2002 Astea Technology Will Streamline the Process Between Point of Sale and In-home Installations Astea International Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ATEA), a leading provider of Service Smart, Enterprise Proven CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, today announced that Circuit City Stores, Inc. (NYSE NYSE See: New York Stock Exchange :CC) has selected Astea AllianceEnterprise Suite software for its new Installation Scheduling System. At Circuit City stores, making a purchase isn't the end of the shopping experience. As consumer electronics have grown from television sets to complete home theater An audio/video entertainment center that has a large-screen TV and hi-fi system with three speakers in the front (left, right and center) and left and right speakers in the rear. Starting in the early 1990s, video inputs were added to stereo receivers and preamplifiers. systems, the leading retailer has kept pace with its customer service focus by introducing new programs to ensure the most pleasing shopping experiences--both in-store and after purchase with installation services. "We believe the growing installation business will benefit greatly from the flexibility of the Astea software and will enable us to better schedule our network of installers," said Lou King, General Manager - National Installations, Circuit City. "Circuit City has a long established reputation for leveraging advanced technology to deliver differentiated services Offerings that can be classified by type, or quality, of service. For example, a differentiated services network could prioritize real time traffic for a higher fee. ," said Zack Bergreen, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Astea International. "We are very excited to work with such a leading retailer in integrating customer touch points to provide truly innovative support to their consumers." About Circuit City Stores, Inc. With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained sales counselors coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games, create a top-rated shopping experience. Superior customer service extends beyond sales counselors to include such service equities as Price Match Plus, Receipt Tracker and a Hassle-Free Return policy. Circuit City's Web site, CircuitCity.com, provides shoppers with extensive product information, direct shipment of purchases, real-time inventory status of products in stores and the ability to order online and pick up at a store. Circuit City's commitment to helping American families and youth is evident in its teaming with Upromise, Inc., which allows customers an innovative way to save money for college in tax-advantaged accounts with leading financial institutions. Circuit City also helps strengthen communities as the official sponsor of ImageMakers, the Boys & Girls Clubs of America's national photography contest. Circuit City operates 606 Circuit City Superstores and 17 mall-based Circuit City Express stores in 159 markets. For more information, visit www.CircuitCity.com. About Astea International Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business. (c)2002 Astea International Inc. Astea, Astea Alliance Pocket PC and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion