Circuit City Expands Astea Solution.Business Editors HORSHAM, Pa.--(BUSINESS WIRE)--Feb. 19, 2003 In Addition to Installation Services for Customers, Leading Retailer Will Use Astea Alliance CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Suite to Manage Maintenance of in-Store Equipment at More Than 600 Stores Astea International Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Circuit City Stores, Inc. (NYSE NYSE See: New York Stock Exchange : CC) is leveraging its Astea Alliance CRM suite functionality and scalability to support another part of its store operations. Circuit City will expand its Astea Alliance configuration to manage maintenance of Point-of-Sale systems and other in-store equipment at more than 600 Circuit City stores. Last September, the company selected Astea Alliance to manage scheduling for in-home installations of products such as home theater An audio/video entertainment center that has a large-screen TV and hi-fi system with three speakers in the front (left, right and center) and left and right speakers in the rear. Starting in the early 1990s, video inputs were added to stereo receivers and preamplifiers. systems. "Astea Alliance will provide Circuit City with a single solution for two previously discrete business processes--customer-facing installation services and internal store equipment support," said Joe Cipolla, vice president management information systems for Circuit City. "Expanding our existing Astea Alliance solution saves implementation time and costs on the store services system compared with implementing a separate software." "Two new modules are being added to the Astea solution Circuit City uses to schedule and coordinate installations. The new modules will provide scheduling and develop work histories for in-store maintenance. In addition, the modules will provide a more integrated inventory parts tracking system," said Zack Bergreen, president and chief executive of Astea International. "The functionality and scalability of Astea Alliance will enable Circuit City to further increase operating efficiencies, reduce software expenditures and lower IT support costs." The Astea Alliance suite being deployed by Circuit City includes integrated Web-based functionality for Contact Center, Field Service, Logistics, Contract Management and remote-access Employee Portals. About Circuit City Stores, Inc. With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained product specialists coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games create a top-rated shopping experience. Circuit City Stores operates 611 Circuit City Superstores This is a list of superstores by country. Multi-national
About Astea International Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Alliance CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business. (C) 2003 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. |
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