CipherTrust Continues Significant Investment to Expand Global Customer Support Program; New Call Center Resource Provides Customers 24/7 First Call Resolution Support.ATLANTA Atlanta (ətlăn`tə, ăt–), city (1990 pop. 394,017), state capital and seat of Fulton co., NW Ga., on the Chattahoochee R. and Peachtree Creek, near the Appalachian foothills; inc. 1847. -- CipherTrust CipherTrust was an anti-spam email software company based in Alpharetta, GA (a suburb of Atlanta), although they had offices around the world. Since August 2006 it is part of Secure Computing Corp.. , Inc.(R), the leader in messaging security, today announced that the Company continues to make significant investments to expand its global customer support program. CipherTrust's new, United States-based call center will provide world-class, multi-national support to the Company's rapidly expanding customer base, which includes more than 30 percent of the Fortune 100. Understanding the critical needs of today's enterprise customers, CipherTrust added the state-of-the-art call center to its existing support infrastructure to ensure customers receive faster response times and the highest levels of support. Customers from all over the world can immediately access a live qualified support professional, ensuring cases are opened and addressed quickly. CipherTrust engineers are available at all times for technical assistance, significantly improving speed to resolution times. "CipherTrust's customer support has always been excellent, and I'm confident that the expanded support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services will make things even better," said Larry Fried, Principal Information Systems Technologist at the University of Medicine & Dentistry dentistry, treatment and care of the teeth and associated oral structures. Dentistry is mainly concerned with tooth decay, disease of the supporting structures, such as the gums, and faulty positioning of the teeth. of New Jersey. "CipherTrust's support staff is knowledgeable, friendly and always provides timely and accurate responses." CipherTrust's investment is part of an ongoing effort to extend its lead in overall quality and support for its business customers. During the last six months, CipherTrust has increased the size of its customer support team by 40 percent. This new call center ensures customers have expanded options for opening cases by e-mail, phone or from the CipherTrust Support Web site. The CipherTrust Support Web site also serves as a resource for customers to retrieve documentation, send product enhancement requests, and access additional support tools including a discussion forum. "CipherTrust's number one priority is our customers. During 2004, we saw a dramatic expansion of our customer base to nearly double that of the previous year. As we continue to grow that base, we recognize that scaling our international support operation is vital to maintaining overall customer satisfaction," said Steve Raber, CipherTrust president and chief executive officer. "We will continue to proactively seek opportunities to ensure our customers receive the world-class service they expect and deserve." CipherTrust customers can contact Support 24 hours a day, seven days a week at 678-867-2999 or support@ciphertrust.com. About CipherTrust, Inc. CipherTrust, Inc. is the leader in messaging security. Recognized by IDC as the market leader, the Company's award-winning IronMail appliance A stand-alone hardware device or software environment dedicated to a specific task. See hardware appliance and software appliance. protects the messaging systems Software that provides an electronic mail delivery system. It is made up of the following functional components, which may be packaged together or independently. Mail User Agent of more enterprise e-mail users than any other solution, including more than 30 percent of the Fortune 100. CipherTrust pioneered messaging security by uniquely combining the five critical e-mail security components of spam E-mail that is not requested. Also known as "unsolicited commercial e-mail" (UCE), "unsolicited bulk e-mail" (UBE), "gray mail" and just plain "junk mail," the term is both a noun (the e-mail message) and a verb (to send it). and fraud prevention, virus and worm worm, common name for various unrelated invertebrate animals with soft, often long and slender bodies. Members of the phylum Platyhelminthes, or the flatworms, are the most primitive; they are generally small and flat-bodied and include the free-living planarians (of protection, policy and content compliance, e-mail privacy The protection of electronic mail from unauthorized access and inspection is known as electronic privacy. In countries with a constitutional guarantee of the secrecy of correspondence, e-mail is equated with letters and thus legally protected from all forms of eavesdropping. , and intrusion prevention See IPS and IDS. into a single easy to deploy and manage platform. The Company is backed by top tier investors including Battery Ventures and Greylock Partners. For more information about CipherTrust, please visit www.ciphertrust.com or call 877.448.8625. CipherTrust and IronMail are registered trademarks of CipherTrust, Inc. All other trademarks are property of their respective owners. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion