Cintech offers new CINPHONY Email.Cintech Solutions, developer of interaction management software solutions for small to mid-sized contact centers, has announced the general availability of its new CINPHONY Email application. CINPHONY Email applies the principles of ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , or voice call management, to an enterprise's incoming e-mail contacts. With CINPHONY Email in place, a contact center can intelligently queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). , send text announcements and distribute e-mail to agents. It also provides real-rime status displays and reporting to help companies manage this facet facet /fac·et/ (fas´it) a small plane surface on a hard body, as on a bone. fac·et n. 1. A small smooth area on a bone or other firm structure. 2. of the contact center. CINPHONY Email can be used in tandem Adv. 1. in tandem - one behind the other; "ride tandem on a bicycle built for two"; "riding horses down the path in tandem" tandem with Cintech's ACD for Norstar portfolio--CINPHONY, PRELUDE prelude (prā`l  d), musical composition of no universal style, usually for the keyboard. It was originally used to precede a ceremony and later a second, often larger piece. and MINUET--or any other
ACD solution. CINPHONY Email is built on Cintech's NetVIA
technology, which handles e-mail as well as voice and Web interactions,
CINPHONY Email is available in 3, 6, 9 and 15 agent license packages.
Each package includes one supervisory license for administration,
reporting and status display.
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