Cintech Continues to Deliver Enhanced Features and Functionality in Series of NetVIA Releases - Robust Features and Capabilities Balance With NetVIA's Intuitive Design.

Business Editors/High-Tech Writers

CINCINNATI--(BUSINESS WIRE)--April 30, 2003

Cintech Solutions (TSX:CTM), developer of interaction management software solutions for mid- to small-size contact centers, announced new features and product enhancements for its NetVIA contact center solution. The enhancements offer users more robust features and capabilities while maintaining its intuitive, easy-to-implement design that makes it attractive to medium and smaller sized contact centers.

The new capabilities include feature enhancements such emergency routing, offer chat, silent monitoring for voice and chat agents, and time-in-queue announcements, expanded platform support including Lotus Domino and GroupWise support, as well as ease-of-use enhancements that make it even easier for agents, supervisors and administrators to use and maintain NetVIA. A complete list of what's new in NetVIA is available on Cintech's Web site at www.cintechsolutions.com.

"We are responding to our customer's feedback for product enhancements and continue to add more features and capabilities that help them respond to and interact with their customers," commented Bryant Downey, Cintech's chief technology officer. "Cintech's legacy is built on addressing the needs of the medium and small size contact/call center customer and with NetVIA, we are continuing that focus and will continue to evolve and adjust the NetVIA offering to meet their unique requirements."

About NetVIA

NetVIA is designed for mid-size contact centers -- including multi-site branch offices, business units, and departments -- providing enterprise-level sophistication for managing inbound voice, email, and web interactions within an integrated, turnkey solution. With its ease of implementation, flexible licensing, unified management reporting, and interoperability with multiple telephony platforms, NetVIA enables organizations to cost-effectively leverage their existing investments while efficiently responding to an increasing volume of customer interactions. NetVIA is an ideal solution for businesses that are dealing with an increasing volume of e-mail, are seeking to dramatically improve customer service on their Web site, or need to add e-mail and web-based contact channels to their existing voice-based call center.

About Cintech Solutions

Cintech Solutions is a leading provider of interaction management technology to medium and small contact centers in North America. Cintech Solutions' products and services improve customer service and provide rapid return on investment through the intelligent delivery and management of incoming customer contacts. With over 13,000 installations and over 15 years commitment to its market, Cintech Solutions delivers its solutions through an extensive distribution channel across North America. For more information on Cintech Solutions, visit www.cintechsolutions.com.

Certain statements in this news release (for example, statements using the expressions "the Company expects" or "the Company anticipates" and other similar statements) contain "forward looking" information (as defined in the Private Securities Litigation Reform Act of 1995) involving risks and uncertainties, including without limitation, projections for sales and expenditures, and various business environment and trend projections. Actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks discussed in the Company's periodic filings with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings.

Cintech Solutions and NetVIA are either registered trademarks or trademarks of Cintech Solutions, Inc. All other trademarks are the property of their respective owners.