Cintech Announces CINPHONY Email.Business Editors/High-Tech Writers CINCINNATI--(BUSINESS WIRE)--July 8, 2003 Cintech Solutions (TSX TSX Toronto Stock Exchange (TSE before April, 2002) TSX Transfer from Stack Pointer to Index TSX True Space Extension :CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) ) CINPHONY Email applies ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. principles to e-mails, enabling mid- and small-size contact centers to quickly, affordably and professionally manage growing volumes of e-mail Cintech Solutions (TSX:CTM), developer of interaction management software solutions for mid- to small-size contact centers, announced the general availability of its new CINPHONY Email application. CINPHONY Email applies the principles of ACD, or voice call management, to an enterprise's incoming e-mail contacts. With CINPHONY Email in place, a contact center can intelligently queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). , send text announcements, and distribute e-mails to agents. It also provides real-time status displays and reporting to help companies manage this facet facet /fac·et/ (fas´it) a small plane surface on a hard body, as on a bone. fac·et n. 1. A small smooth area on a bone or other firm structure. 2. of the contact center. For more information on product features and capabilities, visit Cintech's web site at www.cintechsolutions.com. "CINPHONY Email is designed to help mid- and small-size contact centers manage their e-mail without disruption disruption /dis·rup·tion/ (dis-rup´shun) a morphologic defect resulting from the extrinsic breakdown of, or interference with, a developmental process. to their voice call center," commented Troy Gross, vice president of marketing and business development. "We have thousands of customers using our CINPHONY, PRELUDE prelude (prā`l  d), musical composition of no universal style, usually for the keyboard. It was originally used to precede a ceremony and later a second, often larger piece. and MINUET ACD for Norstar solutions, many of them struggling with a growing volume of e-mail. And of course and this challenge is not limited to the Cintech ACD/Norstar environment. Most customers will be able to implement CINPHONY Email within hours, and will immediately realize the same benefits as in their voice call center -- typically higher productivity, improved customer service, and higher revenues and/or reduced costs." CINPHONY Email can be used in tandem Adv. 1. in tandem - one behind the other; "ride tandem on a bicycle built for two"; "riding horses down the path in tandem" tandem with Cintech's ACD for Norstar portfolio - CINPHONY, PRELUDE and MINUET -- or any other ACD solution. CINPHONY Email is built on Cintech's NetVIA technology, that handles e-mail as well as voice and web interactions. Steve Baker Steve Baker (born September 8, 1978 in Pontefract, West Yorkshire) is an English professional footballer who is a defender and currently plays for Gateshead. Baker has played for a number of clubs including Middlesbrough, Huddersfield Town, Darlington, Hartlepool and , President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of SMaRT Technology Services, Inc., a consulting and services firm based in Chicago, explains the strategic value of CINPHONY Email as he grows his company's service capabilities. "CINPHONY Email will expand our ability to respond to customers without adding significant resources. Many service calls and inquiries to our call centers are repetitive in nature. By directing customers to the web to complete e-mail forms, we can send automatic responses that address known issues, and intelligently route e-mails when assistance or follow-up is needed. We can also track and monitor the e-mail activity and provide comprehensive feedback to our clients. Ultimately, we expect to respond to more customers with fewer people and to reduce call volumes, while providing improved service." CINPHONY Email is available in 3, 6, 9 and 15 agent license packages. Each package includes one supervisory license for administration, reporting, and status display. About Cintech Solutions Cintech Solutions is a provider of interaction management technology to medium and small contact centers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Cintech Solutions' products and services improve customer service and provide rapid return on investment through the intelligent delivery and management of incoming customer contacts. With over 13,000 installations and over 15 years commitment to its market, Cintech Solutions delivers its solutions through an extensive distribution channel across North America. For more information on Cintech Solutions, visit www.cintechsolutions.com. Certain statements in this news release (for example, statements using the expressions "the Company expects" or "the Company anticipates" and other similar statements) contain "forward looking" information (as defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995) involving risks and uncertainties, including without limitation, projections for sales and expenditures, and various business environment and trend projections. Actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the outcome of the Chapter 11 process and the risks discussed in the Company's periodic filings with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings. Cintech Solutions, CINPHONY and NetVIA are either registered trademarks or trademarks of Cintech Solutions, Inc. All other trademarks are the property of their respective owners. |
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