Cintech's NetVIA e-Contact Center Solution Receives IBM Netfinity ServerProven Certification.Business Editors, High Tech Writers CINCINNATI--(BUSINESS WIRE)--Dec. 21, 1999 Cintech (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) ) today announced that it has received IBM's Netfinity ServerProven certification for its NetVIA multi-media, e-contact center application. The certification indicates that NetVIA has been validated val·i·date tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates 1. To declare or make legally valid. 2. To mark with an indication of official sanction. 3. on Intel processor-based Netfinity servers in a real-life environment, thereby minimizing integration risks and ensuring smoother installations and reliable implementation for its customers. "We're excited that Cintech has completed testing of NetVIA and has officially become a member of the IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Netfinity ServerProven program," said IBM's Sandy Carter, Director, PartnerWorld for Developers, Netfinity servers. "ServerProven solutions, like the NetVIA e-contact center, help our customers build reliable foundations for their networked solutions, giving the right combination of power and performance as their business needs grow. Our customers and partners are asking for e-business applications that allow them to confidently run an e-business and we are delivering that confidence through Netfinity ServerProven and members like Cintech," Carter said. About NetVIA NetVIA is the next generation call center -- a "new world" multi-media e-contact center solution that uses IP transport to unify 1. (database, product) Unify - A relational database produced by Unify Corporation. 2. (algorithm) unify - To perform unification. voice, e-mail, and web contacts, thereby enabling customer interactions to occur virtually anywhere, anytime and in anyway the customer chooses. NetVIA reaches across the enterprise to connect departments, branch offices, at-home workers and mobile workers into an integrated, virtual organization, and delivers the customer contact to the most qualified agent or subject-matter SUBJECT-MATTER. The cause, the object, the thing in dispute. 2. It is a fatal objection to the jurisdiction of the court when it has not cognizance of the subject-matter of the action; as, if a cause exclusively of admiralty jurisdiction were brought in a court expert, regardless of where they are located in the enterprise. It also serves as an e-business-to-business (e-B2B) solution, allowing businesses to interact in diverse ways, supporting interactions with front- and back-office systems, and serving as a portal into the enterprise. NetVIA is marketed by IBM as a component of a comprehensive e-business solution portfolio. About Cintech Cintech is a leading provider of contact center solutions and services. Over ten years ago, Cintech broke new ground by introducing PC-based call center solutions to the then undeveloped small- to mid-size call center market. Today, the smaller call center market flourishes and Cintech is a leading provider of solutions to this market with over 8,000 installations. Its customers range from small and mid-size businesses to global enterprises implementing departmental, branch office, and workgroup call centers. In 1999, exploiting the Company's unique knowledge and focus on the small- to mid-size call center within an enterprise, Cintech developed NetVIA, a true IP-based e-contact center solution that enables an enterprise to support its e-business strategy. Cintech solutions and services are marketed and sold through its Business Partners including IBM, Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony and NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. . The distribution networks of its Business Partners include companies such as Williams Communications, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , Sprint, Ameritech and Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for . For more information on Cintech, visit the web site at www.cintech-cti.com. NetVIA is a trademark of Cintech Tele-Management Systems, Inc. Certain statements in this news release (for example, statements using the expressions "the Company expects" or "the Company anticipates" and other similar statements) contain "forward looking" information (as defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995) involving risks and uncertainties, including without limitation, projections for sales and expenditures, and various business environment and trend projections. Actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks discussed in the Company's periodic filings with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings. |
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