Cintech's NetVIA Selected as ``Hot Pick 2000''.

Business Editors, High Tech Writers

CINCINNATI--(BUSINESS WIRE)--Jan. 11, 2000

Cintech (TSE:CTM), a leading provider of contact center solutions and services, today announced that NetVIA, its e-contact center solution, was selected as a "Hot Pick 2000" by Call Center News Service (www.callcenternews.com). NetVIA was one of only 15 products chosen of hundreds that were nominated and hundreds more that were considered outside the nomination process.

"Many publications use the first issue of the year to bestow awards on companies and products that affected their industry in the previous year," commented Keith Dawson, founder of Call Center News Service. "We're different. We're not interested in past success. We're interested in drawing a portrait of the future, in finding products that will form the call center toolkit of tomorrow."

To win the Hot Pick 2000 Award, products had to meet three subjective criteria:

-- Innovation that showed keen insight into the unique problems of

the modern call center;

-- Clear, decisive benefit to the call center (or supporting service

or sales operation);

-- Define how companies and customers will relate to each other in

the next few years.

"The Hot Pick 2000 awards are a roadmap. These are the ones that hit the bulls eye," said Dawson.

"We are obviously honored by the recognition that Cintech is receiving for its vision of the e-contact center and for NetVIA," commented Diane Kamionka, Cintech President and CEO. "With the ongoing mainstreaming of the Internet and IP networks, a heightened emphasis on building and protecting long-term customer relationships, and the maturing of the e-business economy, the business communication landscape clearly will be undergoing enormous change over the next decade."

e-Contact centers are an integrated component of an e-business strategy, essentially becoming the front door to a business. The e-contact center allows a customer (or business) to enter the enterprise via voice, web, or e-mail (multi-media contacts) and then delivers that customer to a knowledge resource located anywhere in the enterprise. It enables a business and its customers to literally interact anywhere, anytime and in any way.

"Our NetVIA e-contact center solution embodies our vision of using technology to leverage resources throughout an enterprise and enabling businesses to communicate in more diverse, unrestricted ways. This award espouses that vision," said Kamionka.

The "Hot Pick 2000" award comes on the heels of Cintech CEO and President Diane Kamionka's recognition as a leader in the "21 to Watch" list published by the Cincinnati Enquirer earlier this month. The Enquirer highlighted Cintech's role as a player in the Voice-Over-IP technology market.

About Cintech

Cintech is a leading provider of contact center solutions and services. Over ten years ago, Cintech broke new ground by introducing PC-based call center solutions to the then undeveloped small- to mid-size call center market. Today, the smaller call center market flourishes and Cintech is a leading provider of solutions to this market with over 8,000 installations. Its customers range from small and mid-size businesses to global enterprises implementing departmental, branch office, and workgroup call centers. In 1999, exploiting the Company's unique knowledge and focus on the small- to mid-size call center within an enterprise, Cintech developed NetVIA, a true IP-based e-contact center solution that enables an enterprise to support its e-business strategy.

Cintech solutions and services are marketed and sold through its Business Partners including IBM, Nortel Networks and NEC. The distribution networks of its Business Partners include companies such as Williams Communications, GTE, Sprint, Ameritech and Bell Canada. For more information on Cintech, visit the web site at www.cintech-cti.com.

NetVIA is a trademark of Cintech Tele-Management Systems, Inc.

Certain statements in this news release (for example, statements using the expressions "the Company expects" or "the Company anticipates" and other similar statements) contain "forward looking" information (as defined in the Private Securities Litigation Reform Act of 1995) involving risks and uncertainties, including without limitation, projections for sales and expenditures, and various business environment and trend projections. Actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks discussed in the Company's periodic filings with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings.