Cintech's MINUET Call Center Solution Earns Two 1999 ``Product of the Year'' Awards.Business Editors CINCINNATI--(BUSINESS WIRE)--Jan. 31, 2000 Cintech, (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) ) a leading provider of solutions and services to the small- to mid-size call center/contact center market, announced that its MINUET call center solution earned two 1999 &uot;Product of the Year&uot; awards from leading industry publications. The January issues of Call Center CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Magazine and Communications Solutions Magazine both recognized MINUET as a &uot;1999 Product of the Year.&uot; &uot;MINUET -- our entry-level call center solution for Nortel Network's Norstar business communication system -- has been extremely successful,&uot; said Diane Kamionka, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Cintech. &uot;MINUET caters to the growing informal call center environment and is often used by knowledge workers versus the traditional call center agent. The success of MINUET illustrates the evolution of the call center from its beginnings as a large, formal, and structured environment, to today's smaller, more fluid environment. MINUET is proof that call center technology can be used by all types of professionals, even executives, to improve communications with customers and business partners. These industry awards acknowledge Cintech's leadership in developing the informal call center market and MINUET's dominance within that niche.&uot; These latest awards expand Cintech's growing list of product awards, including the most recent &uot;Hot Pick 2000&uot; award for its NetVIA e-contact center solution from Call Center News Service (www.callcenternews.com). About Cintech Cintech is a leading provider of contact center solutions and services. Over ten years ago, Cintech broke new ground by introducing PC-based call center solutions to the then undeveloped small- to mid-size call center market. Today, the smaller call center market flourishes and Cintech is a leading provider of solutions to this market with over 8,000 installations. Its customers range from small and mid-size businesses to global enterprises implementing departmental, branch office, and workgroup call centers. In 1999, exploiting the Company's unique knowledge and focus on the small- to mid-size call center within an enterprise, Cintech developed NetVIA, a true IP-based e-contact center solution that enables an enterprise to support its e-business strategy. Cintech solutions and services are marketed and sold through its Business Partners including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony and NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. . The distribution networks of its Business Partners include companies such as Williams Communications, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , Sprint, Ameritech and Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for . For more information on Cintech, visit the web site at www.cintech-cti.com. NetVIA and MINUET are trademarks of Cintech. Nortel Networks and Norstar are trademarks of Nortel Networks. Certain statements in this news release (for example, statements using the expressions &uot;the Company expects&uot; or &uot;the Company anticipates&uot; and other similar statements) contain &uot;forward looking&uot; information (as defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995) involving risks and uncertainties, including without limitation, projections for sales and expenditures, and various business environment and trend projections. Actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks discussed in the Company's periodic filings with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings. |
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