Cingular Implements Amdocs for End-to-End Customer Care and Billing in Great Lakes Region and Upstate New York Market.Business Editors/High Tech Writers BALTIMORE--(BUSINESS WIRE)--June 18, 2002 Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange )-- Amdocs Provides Cingular's 1.6 Million Great Lakes Great Lakes, group of five freshwater lakes, central North America, creating a natural border between the United States and Canada and forming the largest body of freshwater in the world, with a combined surface area of c.95,000 sq mi (246,050 sq km). Subscribers and 700 Thousand Upstate New York Upstate New York is the region of New York State north of the core of the New York metropolitan area. It has a population of 7,121,911 out of New York State's total 18,976,457. Were it an independent state, it would be ranked 13th by population. Subscribers With Leading Convergent Wireless Data and Voice Solutions for Standardized Customer Experience (TeleStrategies Billing World 2002 Booth No.913) -- Amdocs (NYSE: DOX) the world's leading provider of billing and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , announced today that Cingular Wireless, the second largest wireless carrier in the U.S., has successfully implemented Amdocs integrated end-to-end customer care and billing platform in Cingular Wireless' Great Lakes Region The Great Lakes region can refer to:
In both markets, the Amdocs solution replaced Cingular's existing outsourced system with a single end-to-end customer care and billing platform. "Cingular recognizes the importance of a comprehensive billing and customer care platform in order to effectively support growth, promote customer loyalty, enable business innovation and enhance profitability," said Thaddeus Arroyo, Chief Information Officer at Cingular. "The conversion from our existing systems to the single Amdocs platform provides us with a flexible environment in which to achieve all of these goals and reduce operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. ." The Amdocs solution, which is based on Amdocs Ensemble, provides Cingular with convergent voice and wireless data support and enhanced billing and customer care capabilities, including customer service and acquisition, provisioning, billing, rating, reporting and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . By consolidating its legacy billing operations onto the Ensemble platform, Cingular is eliminating redundant systems and generating significant cost savings. With these conversions, Amdocs adds the Great Lakes Region and the Upstate New York market to the multiple existing Cingular wireless markets, including California, Missouri and Texas, currently utilizing Amdocs Ensemble solution. "Communications service providers continue to seek innovative ways to streamline business processes, while offering their customers the highest quality of service and customer support," said Eli Gelman, Senior Vice President at Amdocs. "With production proven scalability, Amdocs provides Cingular with a consolidated high-performance customer care and billing solution for its wireless operations. We are delighted to be working with Cingular on this project, and look forward to its continued success and future growth." About Amdocs Amdocs is the world's leading provider of billing and CRM to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,100 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com |
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