Cincom and Interactive Intelligence Announce Availability of Integrated Multimedia CRM Solution.Business Editors & High-Tech Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men Chicago 2000 CHICAGO--(BUSINESS WIRE)--Aug. 1, 2000 Cincom incorporates interaction management technology from Interactive Intelligence to offer multimedia CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution to contact centers Interactive Intelligence(R) (Nasdaq:ININ ININ Interactive Intelligence, Inc. (Indianapolis, Indiana) ININ Instituto Nacional de Investigaciones Nucleares (Spanish) ININ Islamic News and Information Network ININ Mexican Nuclear Institute ), a developer of multi-channel customer interaction management (IM) software, and Cincom Systems (Cincom Systems, Inc., Cincinnati, OH, www.cincom.com) One of the largest and most experienced software companies in the world. Founded in 1968 by Thomas Nies, who has the distinction of being the longest-serving company chief in the industry, Cincom sells manufacturing, financial and Inc., a developer and marketer of CRM software, today announced the availability of a joint multimedia solution designed to reduce contact center costs and improve customer service. A technology licensing agreement between the two companies last year granted Cincom the right to embed Web functionality and unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. from Interactive Intelligence into Cincom's recently released Cincom Encompass(R) 3.4 solution. This agreement enables Interactive Intelligence and Cincom to expand into the CRM and IM markets respectively, adding significantly to their combined market share potential. More than 15 customers worldwide have already purchased the Encompass 3.4 solution featuring the licensed Interactive Intelligence technology. Encompass 3.4 now includes Web chat for real-time customer interaction, and unified messaging for centralized multimedia message processing. The solution also comes equipped with inbound screen pop, Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), multimedia routing and queuing, conferencing, fax-on-demand, outbound dialing, reporting, and a desktop softphone interface. "The combination of Cincom Encompass and Interactive Intelligence technology provides our mutual customers with a comprehensive multimedia CRM solution for contact management," said Ed Lennon, general manager of Cincom's Call Center Technology Group. "This combined solution now gives our contact center customers the benefit of contact management at the agent desktop for more efficient customer service and increased productivity." Interactive Intelligence's IM technology is the basis for its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , the Enterprise Interaction Center(R) (EIC EIC Editor-In-Chief EIC Euro Info Centre (DIN) EIC Earned Income Credit EIC Excellence in Cities (UK) EIC Enterprise Interaction Center (Interactive Intelligence) ). EIC's architecture marks a departure from Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) by using a single Windows NT-based platform to process all interactions including phone calls, faxes, e-mails, Web chats, Web callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection requests, and VoIP calls. This architecture virtually eliminates integration thus reducing start-up and maintenance costs, simplifying administration, and excelling an organization's ability to provide highly customized interaction services. "By incorporating EIC's unique `all-in-one' platform into the Encompass product, Cincom customers will find that redundant hardware purchases are eliminated and communication processes are simplified," said Dr. Donald E. Brown, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Interactive Intelligence. "This consolidated approach to CRM and IM means that Cincom can take advantage of economies of scale, thus giving it a true competitive advantage." To learn more about Cincom Encompass, visit Cincom at the ICCM show in Chicago from August 1 to August 3 at booth No. 139. To learn more about Interactive Intelligence, visit booth No. 215, where the company will be conducting live demos of its IM solution, EIC. About Cincom Encompass Cincom Encompass is a CTI-enabled customer interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) in their contact centers. Cincom Encompass helps companies acquire, service, and retain profitable customers by supporting sales, marketing, and customer service for inbound, outbound, blended, and multimedia environments. Cincom Encompass has recently received awards for "CRM Excellence" from TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center and "Product of the Year" from C@ll Center CRM Solutions. Additional information about Cincom Encompass can be found at http://www.cincom.com/encompass. About Cincom Recognized by BusinessWeek as one of eight leading privately held software companies, Cincom has been developing and marketing software to simplify complex businesses for over 30 years. Today, Cincom is one of the world's largest software providers serving over 5,000 clients across 93 countries. For more information about Cincom's products or services, contact Cincom at 1-800-2CINCOM, send e-mail to info@cincom.com, or visit the company's World Wide Web site at http://www.cincom.com. About Interactive Intelligence With a worldwide customer base of more than 500 companies, Interactive Intelligence(R) (Nasdaq:ININ) is considered a leading developer of multi-channel customer Interaction Management software that allows e-businesses, enterprises, contact centers, and service providers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center(R) (EIC), is an "all-in-one" Windows NT-based communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems solution designed to replace proprietary communication devices. Interactive Intelligence is headquartered in Indianapolis with European headquarters in France and Asia Pacific headquarters in Japan. The company was founded in 1994 and has received numerous accolades, including Microsoft's 1998 Fastest Growing Independent Software Vendor's (ISV's) Award and Red Herring's Top 100 Technology IPOs of 1999. Interactive Intelligence can be reached at +1 317.872.3000 or www.ININ.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and its quarterly reports on Form 10-Q Form 10-Q See 10-Q. . Copyright (c)1994 -2000 Interactive Intelligence Incorporated. All rights reserved. Interactive Intelligence(R), I3(TM), Enterprise Interaction Center(R), EIC(TM), Interaction Recorder(TM), Interaction Dialer(TM), Interaction Director(TM), Interaction Web(TM), and e-FAQ(TM) are all trademarks or registered trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies. Trademarks: CINCOM, Cincom Encompass, and The Smart Choice are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies. (c)2000 Cincom Systems, Inc. All Rights Reserved |
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