Cincinnati Bell and Convergys Sign Contract Extension; Cincinnati Bell Selects Convergys' Infinys as Part of Extension Agreement.

CINCINNATI -- Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today it has extended its outsourcing agreement with Cincinnati Bell Inc. (NYSE:CBB), a Cincinnati-based local exchange and wireless services provider.

As part of the contract extension, Convergys will continue to provide professional consulting and data processing services to Cincinnati Bell. Additionally, Cincinnati Bell has agreed to deploy Infinys (TM), Convergys' modular and convergent business support system (BSS) software.

"We are pleased to extend our agreement with Convergys, especially given our common heritage and strong working relationship for nearly two decades," said Chip Burke, vice president of Information Technology for Cincinnati Bell. "A key addition to the extension of this agreement is Cincinnati Bell's deployment of Infinys, Convergys' new BSS software for convergent services providers. Infinys software, with its underlying component-based architecture, will provide the flexibility we need to optimize our ordering and billing environment, while allowing us to serve our customers better through the creation, launch, and activation of new products and bundled offerings quickly and efficiently."

"We've enjoyed a very special working relationship with Cincinnati Bell that has enabled us to continually support Cincinnati Bell customers with leading billing and customer care solutions," said Bill Opet, president of Convergys' Cable, Broadband, and Wireline Solutions Group. "Now, we continue that tradition through this agreement with the deployment of Infinys software for Cincinnati Bell, which will strengthen its billing and care options with the flexibility to encourage customer retention while reducing operating costs and consolidating redundant systems into a single BSS footprint. This solution for Cincinnati Bell will demonstrate the practical value of Infinys to the independent telephone company community, and we are excited to work with Cincinnati Bell on this deployment."

Only Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers. Additionally, the wide acceptance of Infinys as the billing software of choice for several major communications companies helped Convergys to win the "Best Overall Company" award at Telestrategies' Billing World 2004.

About Cincinnati Bell Inc.

Cincinnati Bell Inc. (NYSE:CBB) is parent to one of the nation's most respected and best performing local exchange and wireless providers with a legacy of unparalleled customer service excellence. The company was recently ranked number one in customer satisfaction, for the third year in a row, by J.D. Power and Associates for residential long distance among mainstream users. Cincinnati Bell provides a wide range of telecommunications products and services to residential and business customers in Ohio, Kentucky, and Indiana. Cincinnati Bell is headquartered in Cincinnati, Ohio. For more information, visit www.cincinnatibell.com

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 55,000 people in 55 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)