Cincinnati Bell Receives Third Customer Satisfaction Award; J.D. Power and Associates ranks Cincinnati Bell Highest for Wireless Customer Satisfaction in Cincinnati.Business Editors CINCINNATI--(BUSINESS WIRE)--Sept. 25, 2002 Customers of Cincinnati Bell Cincinnati Bell is the dominant telephone company for Cincinnati, Ohio and its nearby suburbs in Ohio, Indiana and Kentucky. The parent company is named Cincinnati Bell Inc. , a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Broadwing Inc. (NYSE NYSE See: New York Stock Exchange :BRW BRW Business Review Weekly (business magazine; Melbourne, Victoria, Australia) BRW Business Report Writer BRW Barrow, AK, USA - Barrow (Airport Code) BRW Business Requirement Worksheet ), have another reason to celebrate today after the company received the highest ranking for Wireless Customer Satisfaction in the Cincinnati market by J.D. Power and Associates. The honor marks the company's third J.D. Power and Associates award this year making Cincinnati Bell the only company to receive the highest ranking in three telecommunication studies by the researcher. For the second consecutive year, the company was ranked as the nation's Number One provider in Residential Long Distance Customer Satisfaction Among Mainstream Users(a) in July, and earned top honors just weeks later for Local Residential Customer Satisfaction, giving the company a total of five awards in two years. This was the first time in the history of the J.D. Power and Associates studies that one provider received both awards in back-to-back years. "Receiving this prestigious recognition - now from our wireless customers - was important because we believe it means that our customers appreciate our concept of product delivery in bundles," said Jack Cassidy For the bass guitarist from Jefferson Airplane, see Jack Casady. Jack Cassidy (March 5, 1927 – December 12, 1976) was an American actor, who achieved success in theater, cinema and television. , president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Cincinnati Bell and chief operating officer of Broadwing. This is the first year that the Cincinnati market was included in the Wireless Customer Satisfaction Study. The J.D. Power and Associates Wireless Customer Satisfaction Study(SM) looks at how satisfied consumers are with their service provider and the critical categories that contribute to customer satisfaction. Overall, Cincinnati Bell scored significantly higher than industry average in all six categories and ranked higher than other Cincinnati providers in service plan options, corporate image, billing, cost of service and customer service. The company tied for the highest score in call quality. The J.D. Power and Associates Wireless Study, now in its eighth year, covered 27 top U.S. markets. In August, Cincinnati Bell thanked its employees for their hard work and dedication by declaring October 14, 2002 a company holiday. The company thanked customers by launching an ad campaign encouraging them to try any new service from the company for just $1. The TV ads featured sports celebrities such as Anthony Munoz, Boomer Esiason Norman Julius "Boomer" Esiason (born April 17, 1961) is an American former quarterback with the National Football League's Cincinnati Bengals (1984-1992, 1997), the New York Jets (1993-1995) and the Arizona Cardinals (1996). , Bob Huggins Bob Huggins (born September 21, 1953 in Morgantown, West Virginia[1]) is the head coach of the West Virginia University Mountaineers men's basketball team. Huggins previously held the head coaching positions at the University of Cincinnati (1989-2005) and Kansas State , Ken Griffey Ken Griffey may refer to:
"I honestly don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. how we're going to top that, but we're going to have a lot of fun thinking about it," said Cassidy. (a) Mainstream is defined as an average of less than $50 spent on long distance calls each month. Note: J.D. Power and Associates 2002 Wireless customer Satisfaction Study(SM). Study based on responses from 17,659 wireless telephone subscribers in 27 of the top U.S. markets. The Cincinnati market covers: Boone, Campbell, and Kenton counties in Northern Kentucky; Clermont, Dearborn, Hamilton, and Warren counties in Ohio. www.jdpower.com J.D. Power and Associates 2001 and 2002 Residential Local and Long Distance Customer Satisfaction Studies(SM). 2002 Study conducted among 11,422 residential long distance users. www.jdpower.com About Cincinnati Bell Cincinnati Bell, a wholly owned subsidiary of Broadwing Inc. (NYSE: BRW), is one of the nation's most respected and best performing local exchange and wireless providers with a legacy of unparalleled customer service excellence and financial strength. Cincinnati Bell provides a wide range of telecommunications products and services to residential and business customers in Ohio, Kentucky and Indiana. In recent studies by J.D. Power and Associates, the company was ranked highest in customer satisfaction for Wireless Telephone service in Cincinnati, Local Residential Telephone Service and Residential Long Distance among Mainstream Users making it the only company to ever receive all three awards. Broadwing Inc. is headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. . For more information, visit www.broadwing.com. |
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