Cincinnati Bell Chooses Virtual Hold Queue Management.AKRON, Ohio Akron is a city in the U.S. state of Ohio and the county seat of Summit County.GR6 The municipality is located in northeastern Ohio on the Cuyahoga River between Cleveland to the north and Canton to the south, approximately 60 miles (96 km) west of -- Virtual Hold Technology(R) LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control (VHT VHT Very High Throughput (WLAN) VHT Very High Temperature VHT Vehicle Hours Traveled VHT Vibromuscular Harmonization Technique VHT Value History Table VHT (planned) Vehicle-Hours of Travel ), the leading provider of intelligent queue management solutions, today announced an agreement with Cincinnati Bell Cincinnati Bell is the dominant telephone company for Cincinnati, Ohio and its nearby suburbs in Ohio, Indiana and Kentucky. The parent company is named Cincinnati Bell Inc. (NYSE NYSE See: New York Stock Exchange :CBB CBB Celebrity Big Brother CBB College van Beroep voor het Bedrijfsleven (Dutch) CBB Cattlemen's Beef Board CBB Coalition for Buzzards Bay CBB Could Be Better (visual effects) CBB Can't Be Bothered ) to provide Virtual Hold queue management for Cincinnati Bell customers. When Cincinnati Bell customer service agents are not immediately available to answer billing or service questions, the Virtual Hold system enables callers to hang up but keep their place in line. Callers are informed of their estimated wait time and given the callback option. When customers select a callback and enter their phone number, they are then free to go about their business as the system holds their place in the queue. Virtual Hold places a return call to the customer when he is next in line to speak with an agent, providing the customer with a high level of service and convenience. Virtual Hold is expected to increase customer satisfaction and provide operational efficiencies for Cincinnati Bell. The queue management solution will be installed in early 2005 at Cincinnati Bell's Business Group call center. About Cincinnati Bell Cincinnati Bell is one of the nation's most-respected and best-performing local exchange and wireless providers, with a legacy of unparalleled customer service excellence and financial strength. Cincinnati Bell provides a wide range of telecommunication products and services to residential and business customers in Ohio, Kentucky and Indiana. www.cincinnatibell.com About Virtual Hold Technology VHT is the leading provider of intelligent Queue Management Solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning Virtual Queuing technology has provided callback solutions focused on enhancing the customer experience for financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth, Cox Communications, Bell Mobility, Ticketmaster and Avon. To learn how VHT's queue management solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com. Copyright (C) 2004 Virtual Hold Technology LLC (R) All rights reserved. |
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