Churchill chooses CGI's Global Insurance Open Solution (GIOS).
Under the terms of the new contract, Churchill and CGI will implement GIOS, a Web-enabled modular solution designed specifically for the insurance industry, across Churchill's entire UK and Republic of Ireland call centres. The first major Churchill division to implement GIOS will be home claims, with a full implementation covering all other lines of business planned for completion by 2005. As well as assisting in the implementation process, CGI is also responsible for providing Churchill with specialist consultancy and staff training.
High-quality customer service is a key focus at Churchill, and as a result the company has benefited from rapidly growing levels of business. To further strengthen customer service and to ensure that they consistently meet increasing business volumes, Churchill will be introducing new, streamlined business processes. A single operational platform, which can cover all lines of business, will provide Churchill with real flexibility for the future.
Charles Crawford, executive director of Churchill, said: "Having conducted an in-depth competitive evaluation of the European insurance administration marketplace, it was clear to us that GIOS was the best solution to meet all of our needs. GIOS will enable us to improve productivity and reduce costs by integrating and simplifying Churchill's administrative processes."
Under the first phase of the contract, CGI carried out a successful scope and prototype study.
Covering every aspect of the administration involved in all forms of insurance, GIOS can easily be adapted to any market. GIOS is capable of managing multiple distribution channels, business-to-business and business-to- client, in addition to supporting all forms of product distribution and servicing.
GIOS and the Oracle Workflow component of Oracle 9i will optimize and automate processes, transforming many manual processes into electronic routines, so enabling seamless integration of information flows across different lines of business. The savings in time, improvement in efficiency and reduction of error rates are anticipated to be significant.
Gavin Chapman, managing director of CGI Group (Europe) Limited said: "CGI is delighted to partner with one of the top five UK insurance organisations. GIOS is an extremely robust and reliable future-proof solution with exceptional flexibility. As we look forward to further building our GIOS presence in the UK, European and North American markets, our contract with Churchill solidifies GIOS' position as Europe's number one insurance administration system and highlights the increasing need for a highly flexible component based solution within the UK insurance market."
Churchill Insurance Group plc is the UK's 5th largest general insurer(x), with a customer base of 7 million and 8,000 staff. The Group includes NIG (National Insurance and Guarantee), Devitt Insurance Services Limited, Inter Group Insurance Services and Prudential's General Insurance operation. Churchill is part of the Credit Suisse Group, one of the world's leading global financial services companies with current assets under management of over pnds stlg 531 billion and 80,000 staff worldwide. Strong strategic alliances with blue chip companies such as Nationwide Building Society, AMP Pearl, Lloyds TSB, Alliance & Leicester, Standard Life Bank, The Co-operative Bank and United Friendly have positioned Churchill as the industry's leading outsourcing company. Churchill is also represented on many of the UK's largest personal lines broker panels.
(x) excluding international business ABOUT CGI
Founded in 1976, CGI is the fourth largest independent information technology services firm in North America, based on its headcount. CGI and its affiliated companies employ more than 14,600 professionals. CGI's annualized revenue run-rate totals CDN$2.3 billion (US$1.5 billion). As at September 30, 2002, CGI's order backlog totalled CDN$10.4 billion (US$6.7 billion). CGI provides end-to-end IT services and business solutions to more than 3,000 clients worldwide from more than 60 offices. CGI's shares are listed on the TSX (GIB.A) and the NYSE (GIB). They are included in the TSX 100 Composite Index as well as the S&P/TSX Canadian Information Technology and Canadian MidCap Indices. Website: http://www.cgi.com/
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