Chunghwa Telecom Launches Contact Center on-Demand Solution Powered by CosmoCall Universe Platform; Network-Based Alternative to Premise-Based Call Center Technology.Business Editors/High-Tech Writers MELVILLE, N.Y.--(BUSINESS WIRE)--June 9, 2004 CosmoCom(TM), the market leader in multi-tenant Contact Center On-Demand(TM) platforms for service providers, announced today that Chunghwa Telecom Not to be confused with China Telecom. Chunghwa Telecom (Traditional Chinese: 中華電信; Hanyu Pinyin: Co., Ltd., Data Communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. Branch (CHT-D) has launched Contact Center On-Demand services based on the CosmoCall Universe(TM) platform. CHT-D's Contact Center On-Demand services will provide businesses with a hosted, feature rich, multimedia contact center used and paid for monthly, rather than purchased up front. CosmoCall Universe has undergone rigorous testing by CHT-D and Systex, CosmoCom's local partner. Several production customers are already using the system, including CHT-D itself. Systex will also participate with CHT-D in selling the new service. CosmoCom has made significant inroads inroads Noun, pl make inroads into to start affecting or reducing: my gambling has made great inroads into my savings inroads npl to make inroads into [+ into the Asia-Pacific market, with Korea Telecom KT (formerly, Korea Telecom, Korean: 한국통신, NYSE: KT) is South Korea's top integrated wired/wireless telecommunication service provider. KT has been Korea's leader in the development of the information & communications business for the last 25 years , PLDT PLDT Philippine Long Distance Telephone Company , and now CHT-D offering Contact Center On-Demand services built on the CosmoCall Universe platform. The company expects to soon announce other exciting progress in the region. About CosmoCom CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other similar product. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and technology used by OEMs for complete contact center and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions. About Chunghwa Telecom Co., Ltd., Data Communications Branch (CHT-D) CHT-D, a unit of Chunghwa Telecom, provides and manages data communication network services for Taiwan. Founded in 1981 as the Data Communications Institute, CHT-D's extensive knowledge and experience has made it one of the world's leading providers of digital network services, with annual revenue growth of 200% or more. About Systex Founded in 1976, Systex is Taiwan's largest information technology service groups in operating revenues and number of software engineers. Systex currently has more than 1,200 employees with continuous investment in research and development, and strategic partnerships with Lucent, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Compaq, Reuters and others. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion