Chordiant to Deliver Comprehensive Care to Signal Iduna's Customers; German Insurer to Deploy Chordiant's Entire Customer Relationship Management Platform.

Business Editors

CUPERTINO, Calif.--(BUSINESS WIRE)--Nov. 29, 2001

Chordiant Software, Inc. (Nasdaq:CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions, today announced that Signal Iduna, one of the leading insurance groups in Germany, has selected Chordiant's powerful CRM software to optimize Signal Iduna's customer service. Financial details of the contract were not disclosed.

[pilcrow (paragraph sign)] Signal Iduna will be the first enterprise in the world to use Chordiant's innovative new JX Architecture(TM) to build a comprehensive system of customer relationship management. The German insurer believes this project will empower it to derive even more accurately-tailored customer services from proven business processes, improving its overall service and shoring up the company's long-term business success.

The first project phase involves setting up a service center at two locations to provide over ten million customers a convenient and efficient way of communicating with Signal Iduna -- in addition to the insurer's already potent field organization. Signal Iduna plans to subsequently deploy the Chordiant solution enterprise-wide across a range of additional communication channels.

"Above all, it was the flexibility of Chordiant's CRM platform that convinced us," explained Michael Petmecky, the member of the Signal Iduna Board of Directors who is in charge of information technology at the Signal Iduna Group. "The platform will put us in a position to translate our enterprise-specific business processes into genuinely optimized, and personalized customer service."

"This order is very important to us," said Jurgen Neubauer, managing director of Chordiant Software, Germany. "It comes as proof that Chordiant's JX Architecture(TM) is powerful and flexible enough to meet even the most exacting demands. We are firmly convinced that our solution will help Signal Iduna to further consolidate its leadership position on the German market."

About Signal Iduna

The Signal Iduna Group, headquartered in Dortmund and Hamburg, came into being when Dortmund-based SIGNAL Versicherungen merged with Hamburg's IDUNA NOVA Group in 1999. The company provides a full spectrum of insurance and financial services to the retail and corporate sectors. Premium revenues of DM 7.9 billion in 2000 make Signal Iduna Germany's ninth biggest primary insurer. The consolidated investment assets of the Group as a whole (insurance and finance) total nearly DM 55 billion. The company's 14,000 or so internal and field staff serve more than ten million customers from eight state headquarters and over 80 branch offices nationwide.

About Chordiant Software Inc.

Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiant's clients typically have more challenging environments for Marketing, Selling, and Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions.

Chordiant Software Inc. (www.Chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. This platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems.

No matter how consumers choose to communicate with the enterprise -- whether through branch locations, the Web, e-mail, telephone or wireless access -- the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalized process for every interaction. It includes a comprehensive business process engine allowing companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximize their ROI through the creation, execution, and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant enables the creation of high-value contacts designed to retain customers, grow revenues, and drive profits during every contact. Headquartered in Cupertino (California), Chordiant maintains offices in Boston, Chicago, Dallas, Manchester (New Hampshire), and New York City (U.S.A), London, and Brentford (U.K.), Amsterdam, Paris, Munich, Frankfurt, Johannesburg, South Africa; and Sydney and Melbourne (Australia).

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions intended to identify forward-looking statements. There are a number of important factors that could cause Chordiant's results to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect Chordiant's financial results are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation, Chordiant's report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

For Chordiant European information, please contact:

Regina Mehler                      Gabriele Randlshofer
Chordiant Software, Inc.           CommCreativ
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Andy Cutler, Sally Nicholson       Jo Begbie
Chordiant Software, Inc.           Brodeur Worldwide
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[e-mail]          [e-mail]

Note to Editors: Chordiant and the Chordiant logo are registered trademarks; and Chordiant Unified CRM for Extreme Demands, Always-On and JX Architecture are trademarks of Chordiant Software Inc. All other trademarks and registered trademarks are the properties of their respective owners.