Chordiant offering fraud detection and lending platform.Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Software, Inc., a provider of customer experience software and services, recently announced the release of a software application designed to empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems financial institutions to automate To turn a set of manual steps into an operation that goes by itself. See automation. fraud investigations and recovery processes while strengthening compliance with association rules. Chordiant Fraud Manager, created under Chordiant Mesh, increases the efficiency of investigation representatives and minimizes the impact of financial losses by helping card issuers determine the best course of action in fraud cases. Chordiant Fraud Manager evaluates data in industry-standard fraud detection systems to build cases and determine appropriate next actions. The application recommends the appropriate disposition for each transaction in a case based on industry best practices, specific card-issuer processes, the value of the customer and association rules. Each transaction can be processed as a chargeback Chargeback The charge a credit card merchant pays to a customer after the customer successfully disputes an item on his or her credit card statement. Notes: Customers dispute charges to their credit card usually when goods or services are not delivered within the , write-off Write-Off A reduction in the value of an asset or earnings by the amount of an expense or loss. Companies are able to write off certain expenses that are required to run the business, or have been incurred in the operation of the business and detract from retained revenues. or customer-liable. Chordiant Fraud Manager provides case management, a unified workbench, step-by-step guidance and integration with enterprise back-office and third-party systems to automate back-end processing. www.chordiant.com |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion